10 Questions: Goldmine vs ACT vs Microsoft CRM vs SugarCRM

10 Key Questions to ask when comparing Goldmine, ACT, Microsoft CRM, SugarCRM and Salesforce

  1. 10 Questions: Goldmine vs ACT vs Microsoft CRM vs SugarCRMStability. How stable is the manufacturer? Do they have the funds to keep up with research and development requirements? This is especially true in the world of web/online CRM development.
  2. E-Marketing. Is it possible to send permission-based, personalized, graphical (HTML) E-mail blasts? How simple is this process? How many clicks?
  3. Security. Does the database allow for a flexible security model, including field-level and even workflow security? How about printing, reporting and data export security?
  4. Offline Client. How simple is it to configure an offline, sync database?
  5. Field Customization. Does the database include flexible field and screen types such as Multi-select drop-downs, dependent drop-down lists, check boxes, radio-buttons, etc…
  6. Account-Centricity. Is database account-centric or rather contact-centric?
  7. Community. How costly is the support plan? Is there an active public forum or user groups? How available and detailed is the Knowledge Base?
  8. Calendaring. How developed and flexible is the calendar and activities functionality? Does this sync with other tools such as google calendar and mobile?
  9. ISVs. How developed is the 3rd-party ISV (addon) community?
  10. Administration. Are administrative utilities available for performing tasks such as import, export 

List of CRM Software - Webinar On Demand Watch NowSign up below to receive a link to our free On-Demand Webinar (45 min) comparing the top CRM systems including Salesforce, Microsoft CRM, Sage ACT and SugarCRM.

This was by far our most highly attended webinar to date.
We recorded it and have now made it available to our readers.

Sugar CRM 6 - Free CRM Assessment PDFFree Sugar CRM Review (PDF)

==>Click HERE<== to download our Free Sugar CRM 6 Evaluation PDF.

You will be able to identify the key enhancements within Sugar CRM.

Sugar topics addressed include:

  1. Calculated Fields
  2. Favorites and Favorites Dashlet
  3. Twitter and Social Media integration
  4. Reporting (filtering, scheduling)
  5. User interface improvements (there are many!)
  6. Sugar Mobile 1.0 details
  7. and much more.


Sage ACT! Premium 2011 - Free Feature Review and Assessment PDFFree ACT! 2013 Evaluation Review

==>Click HERE<== to access our Free Sage ACT! 2013 Feature Evaluation and Review.

With this document, you will be able to identify the key improvements within ACT

ACT Evaluation issues addressed include:

  1. User interface enhancements
  2. Social Media
  3. E-Marketing, Mail-Merge and Online Surveys
  4. Sales Opportunity redesign
  5. Flexible Reporting, Dashboard and OLEDB interface
  6. Advanced Outlook Integration and Invitations
  7. Advanced Outlook Sync for Contacts and Calendar
  8. Simplified Importing design
  9. Smart Tasks (Workflow)
  10. Advanced Lead Management and Importing
  11. Administrative improvements
  12. and much more.

Microsoft Dynamics CRM 2011 - Free Analysis PDFMicrosoft Dynamics CRM 2011 Evaluation

==>Click HERE <== to download our Free Microsoft Dynamics CRM 2011 Analysis

MS CRM issues addressed include:

  1. Salesforce.com vs Microsoft CRM
  2. Pros and Cons of SaaS vs On-premise CRM
  3. Crucial User Adoption Factors
  4. Total Cost of Ownership of Microsoft CRM

Microsoft CRM vs Salesforce Video

 Join our On Demand Video series as we explore the points outlined below – and hope to provide you valuable insight about this top-rated CRM solution. We hope that our comparison with Salesforce.com will help you on in your CRM evaluation. 

 Recorded Microsoft Dynamics CRM 2011 Webinars registration

 Further Reading…

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Mark Shaw

Director at Accent Gold Solutions
Author: Mark Shaw, Director of Accent Gold Solutions, is certified in a number of CRM systems - including SAP CRM, SugarCRM and ACT! Having studied Business at the University of Massachusetts, he went on to consult several large Energy Utilities in the US and Europe - including designing a Sales Database for the largest European provider of Natural Gas. Using his unique combination of sales and marketing experience, Mark has set up and led successful sales teams for several firms, including Xerox.
Read more about Mark on our About Us page. Google