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SugarCRM offers Calculated Fields

October 24th, 2011 by

Calculated Fields are built into SugarCRM

SugarCRM is not only one of the most flexible CRM systems when it comes to integration options. But Sugar also contains amazing customization options – right within the field definition. If you feel comfortable with Excel formulas, then you will love these examples below for SugarCRM field calculations.

Function Description Example
strlen(String s) Returns the number of characters in the String s. strlen(“Hello”) = 5
ln(Number n) Returns the natural log of n. ln (e) = 1
divide(Number numerator, Number denominator) Returns the numerator divided by the denominator. divide(8, 2) = 4
negate(Number n) Returns negated value of n. negate(4) = -4
number(String s) Returns the numeric value of s number(“1.200”) = 1200
median(Number n, …) Returns the median of the supplied numbers median(4, 5, 5, 6, 7) = 5
pow(Number n, Number p) Returns n to the p power pow(2, 3) = 8
add(Number n, …) Returns the sum of the given numbers. add(2, 1, 3) = 6
subtract(Number a, Number b) Returns a minus b. subtract(9, 2, 3) = 4
Log(number, base) Returns the supplied baseLog of number. log(100, 10) = 2
floor(Number n) Returns n rounded down to the next integer. floor(5.73) = 5
multiply(Number n, …) Multiplies the supplied numbers and returns the result. multiply(-4, 2, 3) = -24
max(Number num, …) Returns highest value number passed in max(-4, 2, 3) = 3
min(Number num, …) Returns lowest value number passed in min(-4, 2, 3) = -4
abs(Number num) Returns the absolute value of num. abs(-5) = 5
ceil(Number n) Returns n rounded up to the next integer. ceil(5.12) = 6
average(Number n, …) Returns the average of the given numbers average(2, 5, 11) = 6
contains(String haystack, String needle) Returns true if needle is within haystack. contains(“Hello World”, “hello”) = true
equal(Generic item1, Generic item2) Returns true if “item1″ is equal to “item2″. equal( “one”, “one”) = true, equal(1, “one”) = false
greaterThan(Number num1, Number num2) Returns true num1 is greater than num2. greaterThan( 3, 5) = false
isValidEmail(String email) Returns true if email is in a valid email address format. isValidEmail(“invalid@zxcv”) = false
isValidEmail(“good@test.com”) = true
and(boolean1, …) Returns true if and only if all parameters are true. and( true, true) = true, and(true, false) = false
not(Boolean b) Returns false if b is true, and true if b is false. not (false) = true
or(boolean1, …) Returns true if any parameters are true. or( false, true) = true
isWithinRange(Number num, Number min, Number max) Returns true if num is greater than or equal to min and less than or equal to max. isWithinRange( 3, 3, 5) = true
isWithinRange( 2, 3, 5) = false
getDropdownKeySet(String list_name) Returns a collection of the keys in the supplied dropdown list. This list must be defined in the DropDown editor. valueAt( 2, getDropdownKeySet(“my_list”))
createList Returns list made up of passed in variables. create list(123, “Hello World”,“three”, 4.5)
getDropdownKeySet(String list_name) Returns a collection of keys in the supplied dropdown list. This list must be defined in the DropDown Editor. valueAt(2, getDropDownKeySet(“my_list”))
ifElse (Boolean c, Val2, Val2) Returns Val1 if c is true or Val2 if c is false ifElse (true,”first”,”second”) = “first”
ifElse(false,”frist”,”second”) = “second
valueAt(Number index,createList values) Returns the value at position index in the collection values valueA(1,createList(:”a”,”b”,”c”) =”b”
strToUpper(String s) Returns s converted to upper case strToLower(“Hello World”) = “HELLO WORLD
strToLower(String s) Returns s converted to lower case strToLower(“Hello World”) = “hello world”
concat(String s, …) Appends two or more pieces of text together concat(“Hello”, ” “, “World”) = “Hello World”
toString(val) Converts the given value to a string toString(5.5)=”5.5”
translateLabel(String label, Strng module) Returns the translated version of a given label key. transateLabel(“LABEL_NAME”,”Accounts”) = “Name”
getDropdownValue(String list_name, String key) Returns the translated value for the given key found in the list_name DropDown list. This list must be defined in the DropDown editor. getDropdownValue(“my_list”, “foo”)
date(String d) Converts the given string in the current user’s date format into a date date(“5/20/2011″)
today() Returns a date object representing todays date  
now() Returns a date object representing today’s date and the current time addDays(now(), 7) = (one week from now)
addDays($date, $days) Returns a date object moved forward or backwards by $days days addDays(date(“1/1/2010″), 5) = “1/6/2010″/
isAfter(Date day1, Date day2) Returns true day1 is after day2 isAfter(date(“1/1/2001″), date(“2/2/2002″)) = false
isBefore(Date day1, Date day2) Returns true day1 is before day2 (date(“1/1/2001″), date(“2/2/2002″)) = true
dayofweek(Date d) Returns the day of week that d falls on Sun = 0, Mon = 1, … , Sat = 6
daysUntil(Date d) Returns number of days from now until the specified date  
monthofyear(Date d) Returns the month of year that d is in Jan = 1, Feb = 2, … , Dec = 12

 

Some Examples of Calculated Value formulas

Here are some examples of creating formulas for Calculated Value fields.

Sugar-Commission Amount for Opportunities

This formula calculates the value for an estimated sales commission@10%, based on the opportunity amount.

multiply ($amount, 0.1)

Lead Scores

This formula scores Leads using the following criteria:

  • 10 points for entering a name longer than 5 characters (probably a real name).
  • 5 points for having a mobile or work phone number (10 points for both).
  • 10 points for being referred.
  • 10 points for lead opportunities worth 1,000 or more

add (

ifElse(greaterThan(strlen(concat($first_name, $last_name)), 5), 10, 0),

ifElse(equal($phone_mobile, “”), 0, 5),

ifElse(equal($phone_work, “”), 0, 5),

ifElse(equal($refered_by, “”), 0, 10),

ifElse(greaterThan(number($opportunity_amount), 999), 0, 10)

)

Account Rating

This formula rates accounts as small, medium, and large based on the number of employees; 0-50 employees = Small, 50-100 employees = Medium, more than 100 employees = Large.

ifElse(equal($employees, “”), “Small”,

ifElse(greaterThan(number($employees), 100), “Large”,

ifElse(greaterThan(number($employees), 50), “Medium”,

“Small”)))

Account Region

This formula creates a Region field and populates it automatically based on the State.

ifElse(isInList(strToUpper($billing_address_state),

createList(“CA”, “AZ”, “WA”, “OR”, “NV”, “UT”, “ID”)), “West”,

ifElse(isInList(strToUpper($billing_address_state),

createList(“MT”, “WY”, “CO”, “NM”, “ND”, “SD”, “NE”, “KS”, “TX”)), “Mountain”,

ifElse(isInList(strToUpper($billing_address_state),

createList(“ME”, “NY”, “PA”, “WV”, “VA”, “NC”, “SC”, “GA”, “DL”)), “East”,

“Misc”)))

Displaying field values across multiple tabs of a layout

You can use Calculated Value fields to display a field value across tabs in Detail View and Edit View.

In this example, using the Accounts module, we mirror the value of the Industry field from the More Information tab to the Other tab, in Detail View and Edit View.

a. Create a new Calculated Value field named Industry.

b. In the Formula Builder, select $industry from the Fields list.

Sugar displays the field in the text area.

c. Add the field to the Other tab of the Detail View and Edit View layouts.

When the value of Industry field on the More Information tab changes, the value of the Industry field on the Other tab changes as well.

Creating a Dependent Value field in SugarCRM

Formulas can be created to determine whether a field is visible within the Edit and Details View layouts. The created formulas have outputs that are either True or False. Fields created using dependent values will display only when the output of the formula is True. Follow the steps listed below to create dependent fields for example in the Date Created field in Accounts module

1. Click Studio in the Developer Tools section of the Administration page.

2. Select Fields under Accounts in the Modules section.

3. Select date_entered in the Edit Fields pane.

This displays the Edit Field pane.

4. Select the Dependent checkbox in the Edit Field pane.

This displays the Visible if field.

5. Click the Edit Formula button.

This displays the Formula Builder pop-up box. Items listed in the Functions column display the function details, description and examples when you mouse-over them to help you create functions.

6. Select functions and fields from the Functions and Fields columns and click Save in the Formula Builder pop-up box.

7. Click Save in the Edit Field pane.

SugarCRM field Types for Calculated Fields

  • TextField
  • Checkbox
  • Currency
  • Decimal
  • Encrypt
  • Float
  • IFrame
  • Image
  • Integer
  • Phone
  • TextArea
  • Date
  • Datetime

Free SugarCRM 6 Assessment PDF

Sugar CRM 6 - Free CRM Assessment PDFClick here to access and download our Free Sugar CRM 6 Evaluation PDF.

With this document, you will be able to identify the key enhancements within Sugar CRM.

Topics addressed include:

  1. Calculated Fields
  2. Favorites and Favorites Dashlet
  3. Twitter and Social Media integration
  4. Reporting (filtering, scheduling)
  5. User interface improvements (there are many!)
  6. Sugar Mobile 1.0 details
  7. and much more

TCO Calculator for CRM Projects-FREE

Free CRM TCO (Total Cost of Ownership) Calculator ToolClick here to access and download our Free CRM TCO Calculator Tool.

With this tool, you will be able to identify the key TCO line items that are relevant for any CRM implementation. We have also included data for comparing CRM software systems such as Microsoft CRM, Salesforce.com, SugarCRM, Sage CRM, Sage SalesLogix and more. You will be able to view the 3 Year and 5 Year Total Cost of Ownership for both SaaS (Online/On-Demand) and Licensed (On-premise) pricing models.

TCO line items include:

  1. Annual License/User price
  2. Support
  3. Hardware (incl. Server and Users)
  4. Implementation
  5. Staff
  6. Network
  7. Mobile
  8. and much more

Spreadsheet Tool to Compare CRM Systems-FREE

Free Excel CRM Comparison Tool - Comparing 10 of the Top CRM SolutionsClick here to access and download our Free Excel CRM Comparison Tool.

With this tool, you will be able to identify the key similarilites and differences between 9 of the top CRM systems, including Microsoft Dynamics CRM, Sage SalesLogix, GoldMine, Sage ACT!, Pivotal and more.

Comparison Topics include:

  1. Key CRM Features
  2. Pricing (Licensing, etc..)
  3. Available Modules (e.g. SFA, Marketing, Service, etc)
  4. Feature Details (Sync, Call Center, Quoting, E-commerce, Lead Management, Security, Workflow, and much more.
  5. Hardware and Network support (Microsoft, Linux, etc…)
  6. Industry/NAICS

 

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IBM Announces Strategic Alliance with SugarCRM

October 17th, 2011 by

SugarCRM Collaborates with IBM

IBM and SugarCRM on Wednesday announced a collaboration that makes Sugar 6 available on the IBM SmartCloud.

Through this integration, clients can now take advantage of advanced CRM solutions, deployable in a matter of minutes, while achieving all the benefits of a private cloud environment.

The Sugar6 application deployed through IBM’s SmartCloud is the exact same version that customers can get from SugarCRM for on-premises or hybrid deployments, according to Nick Halsey, chief marketing officer and senior vice president of corporate development at SugarCRM. “It’s 100 percent the same.”

To read the entire Press Release, click here.

Sugar 6 Runs on the IBM SmartCloud

Sugar 6, the first CRM application available on IBM SmartCloud, enables businesses across all industries to achieve visibility into sales, marketing, and support. Sugar on IBM SmartCloud combines SaaS with IBM’s infrastructure, service, and support and also offers seamless integration with other IBM SmartCloud offerings, such as collaboration, business intelligence, and analytics capabilities. The offering also integrates seamlessly with Lotus Notes, Lotus Live, and other IBM business applications.

“We’ve been working with IBM for quite a while,” Halsey says. “We’re excited about the opportunity to leverage some of IBM’s tools to make SugarCRM even better.”

SugarCRM and Cloud Providers IBM, Microsoft and Amazon

According to Halsey, SugarCRM has also worked with other cloud services providers, like Microsoft and Amazon, but he found that “IBM offers a lot of capabilities that go beyond what the others offer.”

IBM Builds 6 Strategic SmartCloud Data Centers That Can Host SugarCRM

Among them is the choice of data centers. IBM has six data centers devoted to the SmartCloud initiative: two in Europe, two in North America, and two in Asia.

“That you can manage applications across the data centers and pick which data centers you use is great,” Halsey says. “It gives a reach not available with some of the other vendors.”

Case Study of SugarCRM/IBM Implementation

SugarCRM value-added resellers and IBM business partners are already working with a variety of clients, including Hi-Way Equipment, a company that sells, services, and rents heavy machinery, to migrate to the IBM SmartCloud. The company was looking for a way to scale its infrastructure to accommodate future needs. With Sugar on the IBM SmartCloud, getting Hi-Way Equipment’s deployment up-and-running was simple, according to Scott Taback, vice president of business development at Highland Solutions.

“We did a lot of testing ourselves before we felt comfortable doing the migration,” he says. “Once we started, it was a snap.”

Furthermore, Taback found that companies feel more comfortable investing in this type of deployment “because IBM is involved.”

SugarCRM Becoming the Choice for Enterprises

And while it cloud deployments were once largely the choice for SMBs, Halsey sees many more corporations making the move now. “Enterprises are now moving rapidly toward the cloud as a real option,” he says.

The benefits of cloud deployments include greater security, scalability, reliability, and global reach, he says, but beyond that, many companies also experience faster time to market, dynamic capacity, reduced capital and operating costs, and ease of management.

You can read the article in its entirety here: http://www-03.ibm.com/press/us/en/pressrelease/35592.wss

Download our free SugarCRM 6 Assessment PDF

Sugar CRM 6 - Free CRM Assessment PDFClick here to access our Free Sugar CRM 6 Evaluation PDF.

With this document, you will be able to identify the key enhancements within Sugar CRM.

Topics addressed include:

  1. Calculated Fields
  2. Favorites and Favorites Dashlet
  3. Twitter and Social Media integration
  4. Reporting (filtering, scheduling)
  5. User interface improvements (there are many!)
  6. Sugar Mobile 1.0 details
  7. and much more

 

Free Download: TCO Calculator for CRM Projects

Free CRM TCO (Total Cost of Ownership) Calculator ToolClick here to access and download our Free CRM TCO Calculator Spreadsheet.

With this tool, you will be able to identify the key TCO line items that are relevant for any CRM implementation. We have also included data for comparing CRM software systems such as Microsoft CRM, Salesforce.com, SugarCRM, Sage CRM, Sage SalesLogix and more. You will be able to view the 3 Year and 5 Year Total Cost of Ownership for both SaaS (Online/On-Demand) and Licensed (On-premise) pricing models.

Cost Calculation line items include:

  1. Annual License/User price
  2. Support
  3. Hardware (incl. Server and Users)
  4. Implementation
  5. Staff
  6. Network
  7. Mobile
  8. and much more

 

Free Excel Tool to Compare Various CRM Systems

Free Excel CRM Comparison Tool - Comparing 10 of the Top CRM SolutionsClick here to access and download our Free Excel CRM Comparison Tool.

With this tool, you will be able to identify the key similarilites and differences between 9 of the top CRM systems, including Microsoft Dynamics CRM, Sage SalesLogix, GoldMine, Sage ACT!, Pivotal and more.

Comparison Topics include:

  1. Key CRM Features
  2. Pricing (Licensing, etc..)
  3. Available Modules (e.g. SFA, Marketing, Service, etc)
  4. Feature Details (Sync, Call Center, Quoting, E-commerce, Lead Management, Security, Workflow, and much more.
  5. Hardware and Network support (Microsoft, Linux, etc…)
  6. Industry/NAICS

 

Microsoft CRM 2011 vs Salesforce Review Webinars

Join us for our webinar series as we explore the points outlined below – and hope to provide you valuable insight about this top-rated CRM solution. We hope that our comparison with Salesforce.com will help you on in your CRM evaluation.

Recorded Microsoft Dynamics CRM 2011 Webinars registration

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CRM-Google Apps for Business on Your Mobile phones

October 13th, 2011 by

Running Your CRM Business with Google Apps for Business on Your Mobile phones

Google CRM Software and Google Apps allow CRM business owners to manage their operations on the move using mobile phones and other mobile devices. These online tools also give employees access to office documents from their mobile devices, so that they can work on them from any location with an Internet connection.

Here are some of the features that make Google Apps so great for mobile office operations:

Multi-platform – A mobile phone comparison shows that Google Apps are compatible with most mobile devices including those using Android and iOS platforms.

Highly versatile – The apps provide just about everything needed for mobile office operations, so there is less need for installing and maintaining multiple applications.

Constantly improving – The Google Apps suite is not static and there are continuous improvements and upgrades.

Flexibility – Google Apps are compatible with many types of document formats.

Effectiveness – Google Apps have a proven record in saving money for clients and increasing ROI.

CRM-Google Apps for communicating

Users can sync their Gmail, Voice, Talk, Blogger and Buzz accounts with Google Apps. Once synced, they can access these apps from any location having Internet access.

Video chat capability is on the horizon although this will require sufficient broadband speeds in order to work effectively. With Google Apps, you can do so much more than simply send emails. You can communicate in real time over chat or voice links. Text messages are free with Google Voice and international calls are available at discounted rates.

Location-based services

Google Apps provides access to useful location services like Google Maps, Google Latitude and Google Earth. If your GPS or other location-tracking system is activated, you can register you real time location on Buzz and other networking platforms.

Maps and Latitude allow you to pinpoint your location and navigate while traveling for business. You will also have the capability of tracking employees, clients and others and helping them to reach their destinations. Google Earth provides highly detailed 3D images of locations around the globe allowing you to scan sites and familiarize yourself with the environment prior to actually traveling there.

Mobile search apps

When you are the go, the capability of searching for destinations on the move can be very useful. Google Apps offers the traditional Google Search along with Goggles, Voice Search and Google SMS for mobile phones.

• Google Search – Enter queries just as you would on your desktop. Find places to eat or stay on the fly from traditional Google search results or from more specialized results like Google Places.

• Goggles – Goggles searches for image rather than keyword results. The app can identify products, storefronts, barcodes, business cards, print ads, signatures and more.

• Voice Search – With this app, you can voice your queries rather than typing them into your smartphone. Available for iPhone and BlackBerry, while Android phones use the Voice Actions app.

• Google SMS – Search through text messages.

News services

To stay informed, Google Apps offers Google Reader, Google News, eBooks and iGoogle services. These platforms allow you to select newsfeeds based on focused topics and keywords. For example, you can choose feeds to retrieve news related to precious metals trading or to the world of real estate financing.

Google Ebooks allows you to download full text books for reading on your mobile device. You can store up to 8000 books on average with the capability of full text search within any book.

With iGoogle, you are able to customize your smartphone browser, so that news, weather, videos and other page elements are just where you want them located on the screen.

Collaboration, organizing, management and productivity

With Google Sync, you can access your Google Calendar and Contacts right from your iPhone or Android smartphone. Google Docs allows users to create and edit a wide variety of office documents from mobile devices.

Your mobile office can also collaborate using Google Cloud Connect for Microsoft Office. With this setup, multiple users can simultaneously read and edit MS Office Word, Excel and PowerPoint documents. Google Apps provides a separate sharing URL for each MS Office file.

An offline editing capability is included with the ability to “smart” sync offline document changes. Google Docs saves all revisions to files in a revision history document.

Office administrators can remotely clean data from lost or stolen phones, lock idle devices, require passwords and perform other administrative functions from their mobile devices.

CRM & Mobile e-commerce

With the Google Shopper app, customers can find information on any product by searching using text or voice, or by scanning the product’s barcode. The Shopper app can also locate online and offline stores. The upcoming Google Wallet app will allow users to pay for products using their mobile phones opening up a new frontier for mobile business activity.

This is a guest article by Ruben Corbo, a writer for the website Broadband Expert, a mobile phone comparisonsite where you can find mobile phone providers in your area and compare prices on the latest new mobile phones.

SugarCRM works with Google Apps-PDF

Sugar CRM 6 - Free CRM Assessment PDFClick here to access our Free Sugar CRM 6 PDF.

With this document, you will be able to identify the key enhancements within Sugar CRM.

Topics addressed include:

  1. Calculated Fields
  2. Favorites and Favorites Dashlet
  3. Twitter and Social Media integration
  4. Reporting (filtering, scheduling)
  5. User interface improvements (there are many!)
  6. Sugar Mobile 1.0 details
  7. and much more

 

Excel Tool to Compare CRM Systems

Free Excel CRM Comparison Tool - Comparing 10 of the Top CRM SolutionsClick here to download our Free Excel CRM Comparison Tool.

With this tool, you will be able to identify the key similarilites and differences between 9 of the top CRM systems, including Microsoft Dynamics CRM, Sage SalesLogix, GoldMine, Sage ACT!, Pivotal and more.

Comparison Topics include:

  1. Key CRM Features
  2. Pricing (Licensing, etc..)
  3. Available Modules (e.g. SFA, Marketing, Service, etc)
  4. Feature Details (Sync, Call Center, Quoting, E-commerce, Lead Management, Security, Workflow, and much more.
  5. Hardware and Network support (Microsoft, Linux, etc…)
  6. Industry/NAICS

 

National CRM Training

With locations throughout the United States, Accent Gold Solutions is able to provide CRM training and implementation service whereever you are. Please contact us to find out the best way to get your CRM project underway. Remember, step a is to figure out what your business requirements are, and step b is to select the best CRM system for your individual needs.

Being certified in various CRM systems such as Microsoft Dynamics CRM, Sage ACT!, SAP CRM and more, we are confident we can advise you as to the proper CRM software to fit your business.

 

CRM Training Classes-Beginner, Intermediate, Advanced, User, Administrator

 

 

 

Whether you are in Riverside, California or Albuquerque, New Mexico, we can get your CRM solution designed, implemented and trained so that your users will love it and use it. We define our success by your CRM adoption rate. So call us to get started

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