CRM Blog


SugarCRM offers Calculated Fields

October 24th, 2011 by

Calculated Fields are built into SugarCRM

SugarCRM is not only one of the most flexible CRM systems when it comes to integration options. But Sugar also contains amazing customization options – right within the field definition. If you feel comfortable with Excel formulas, then you will love these examples below for SugarCRM field calculations.

Function Description Example
strlen(String s) Returns the number of characters in the String s. strlen(“Hello”) = 5
ln(Number n) Returns the natural log of n. ln (e) = 1
divide(Number numerator, Number denominator) Returns the numerator divided by the denominator. divide(8, 2) = 4
negate(Number n) Returns negated value of n. negate(4) = -4
number(String s) Returns the numeric value of s number(“1.200”) = 1200
median(Number n, …) Returns the median of the supplied numbers median(4, 5, 5, 6, 7) = 5
pow(Number n, Number p) Returns n to the p power pow(2, 3) = 8
add(Number n, …) Returns the sum of the given numbers. add(2, 1, 3) = 6
subtract(Number a, Number b) Returns a minus b. subtract(9, 2, 3) = 4
Log(number, base) Returns the supplied baseLog of number. log(100, 10) = 2
floor(Number n) Returns n rounded down to the next integer. floor(5.73) = 5
multiply(Number n, …) Multiplies the supplied numbers and returns the result. multiply(-4, 2, 3) = -24
max(Number num, …) Returns highest value number passed in max(-4, 2, 3) = 3
min(Number num, …) Returns lowest value number passed in min(-4, 2, 3) = -4
abs(Number num) Returns the absolute value of num. abs(-5) = 5
ceil(Number n) Returns n rounded up to the next integer. ceil(5.12) = 6
average(Number n, …) Returns the average of the given numbers average(2, 5, 11) = 6
contains(String haystack, String needle) Returns true if needle is within haystack. contains(“Hello World”, “hello”) = true
equal(Generic item1, Generic item2) Returns true if “item1″ is equal to “item2″. equal( “one”, “one”) = true, equal(1, “one”) = false
greaterThan(Number num1, Number num2) Returns true num1 is greater than num2. greaterThan( 3, 5) = false
isValidEmail(String email) Returns true if email is in a valid email address format. isValidEmail(“invalid@zxcv”) = false
isValidEmail(“good@test.com”) = true
and(boolean1, …) Returns true if and only if all parameters are true. and( true, true) = true, and(true, false) = false
not(Boolean b) Returns false if b is true, and true if b is false. not (false) = true
or(boolean1, …) Returns true if any parameters are true. or( false, true) = true
isWithinRange(Number num, Number min, Number max) Returns true if num is greater than or equal to min and less than or equal to max. isWithinRange( 3, 3, 5) = true
isWithinRange( 2, 3, 5) = false
getDropdownKeySet(String list_name) Returns a collection of the keys in the supplied dropdown list. This list must be defined in the DropDown editor. valueAt( 2, getDropdownKeySet(“my_list”))
createList Returns list made up of passed in variables. create list(123, “Hello World”,“three”, 4.5)
getDropdownKeySet(String list_name) Returns a collection of keys in the supplied dropdown list. This list must be defined in the DropDown Editor. valueAt(2, getDropDownKeySet(“my_list”))
ifElse (Boolean c, Val2, Val2) Returns Val1 if c is true or Val2 if c is false ifElse (true,”first”,”second”) = “first”
ifElse(false,”frist”,”second”) = “second
valueAt(Number index,createList values) Returns the value at position index in the collection values valueA(1,createList(:”a”,”b”,”c”) =”b”
strToUpper(String s) Returns s converted to upper case strToLower(“Hello World”) = “HELLO WORLD
strToLower(String s) Returns s converted to lower case strToLower(“Hello World”) = “hello world”
concat(String s, …) Appends two or more pieces of text together concat(“Hello”, ” “, “World”) = “Hello World”
toString(val) Converts the given value to a string toString(5.5)=”5.5”
translateLabel(String label, Strng module) Returns the translated version of a given label key. transateLabel(“LABEL_NAME”,”Accounts”) = “Name”
getDropdownValue(String list_name, String key) Returns the translated value for the given key found in the list_name DropDown list. This list must be defined in the DropDown editor. getDropdownValue(“my_list”, “foo”)
date(String d) Converts the given string in the current user’s date format into a date date(“5/20/2011″)
today() Returns a date object representing todays date  
now() Returns a date object representing today’s date and the current time addDays(now(), 7) = (one week from now)
addDays($date, $days) Returns a date object moved forward or backwards by $days days addDays(date(“1/1/2010″), 5) = “1/6/2010″/
isAfter(Date day1, Date day2) Returns true day1 is after day2 isAfter(date(“1/1/2001″), date(“2/2/2002″)) = false
isBefore(Date day1, Date day2) Returns true day1 is before day2 (date(“1/1/2001″), date(“2/2/2002″)) = true
dayofweek(Date d) Returns the day of week that d falls on Sun = 0, Mon = 1, … , Sat = 6
daysUntil(Date d) Returns number of days from now until the specified date  
monthofyear(Date d) Returns the month of year that d is in Jan = 1, Feb = 2, … , Dec = 12

 

Some Examples of Calculated Value formulas

Here are some examples of creating formulas for Calculated Value fields.

Sugar-Commission Amount for Opportunities

This formula calculates the value for an estimated sales commission@10%, based on the opportunity amount.

multiply ($amount, 0.1)

Lead Scores

This formula scores Leads using the following criteria:

  • 10 points for entering a name longer than 5 characters (probably a real name).
  • 5 points for having a mobile or work phone number (10 points for both).
  • 10 points for being referred.
  • 10 points for lead opportunities worth 1,000 or more

add (

ifElse(greaterThan(strlen(concat($first_name, $last_name)), 5), 10, 0),

ifElse(equal($phone_mobile, “”), 0, 5),

ifElse(equal($phone_work, “”), 0, 5),

ifElse(equal($refered_by, “”), 0, 10),

ifElse(greaterThan(number($opportunity_amount), 999), 0, 10)

)

Account Rating

This formula rates accounts as small, medium, and large based on the number of employees; 0-50 employees = Small, 50-100 employees = Medium, more than 100 employees = Large.

ifElse(equal($employees, “”), “Small”,

ifElse(greaterThan(number($employees), 100), “Large”,

ifElse(greaterThan(number($employees), 50), “Medium”,

“Small”)))

Account Region

This formula creates a Region field and populates it automatically based on the State.

ifElse(isInList(strToUpper($billing_address_state),

createList(“CA”, “AZ”, “WA”, “OR”, “NV”, “UT”, “ID”)), “West”,

ifElse(isInList(strToUpper($billing_address_state),

createList(“MT”, “WY”, “CO”, “NM”, “ND”, “SD”, “NE”, “KS”, “TX”)), “Mountain”,

ifElse(isInList(strToUpper($billing_address_state),

createList(“ME”, “NY”, “PA”, “WV”, “VA”, “NC”, “SC”, “GA”, “DL”)), “East”,

“Misc”)))

Displaying field values across multiple tabs of a layout

You can use Calculated Value fields to display a field value across tabs in Detail View and Edit View.

In this example, using the Accounts module, we mirror the value of the Industry field from the More Information tab to the Other tab, in Detail View and Edit View.

a. Create a new Calculated Value field named Industry.

b. In the Formula Builder, select $industry from the Fields list.

Sugar displays the field in the text area.

c. Add the field to the Other tab of the Detail View and Edit View layouts.

When the value of Industry field on the More Information tab changes, the value of the Industry field on the Other tab changes as well.

Creating a Dependent Value field in SugarCRM

Formulas can be created to determine whether a field is visible within the Edit and Details View layouts. The created formulas have outputs that are either True or False. Fields created using dependent values will display only when the output of the formula is True. Follow the steps listed below to create dependent fields for example in the Date Created field in Accounts module

1. Click Studio in the Developer Tools section of the Administration page.

2. Select Fields under Accounts in the Modules section.

3. Select date_entered in the Edit Fields pane.

This displays the Edit Field pane.

4. Select the Dependent checkbox in the Edit Field pane.

This displays the Visible if field.

5. Click the Edit Formula button.

This displays the Formula Builder pop-up box. Items listed in the Functions column display the function details, description and examples when you mouse-over them to help you create functions.

6. Select functions and fields from the Functions and Fields columns and click Save in the Formula Builder pop-up box.

7. Click Save in the Edit Field pane.

SugarCRM field Types for Calculated Fields

  • TextField
  • Checkbox
  • Currency
  • Decimal
  • Encrypt
  • Float
  • IFrame
  • Image
  • Integer
  • Phone
  • TextArea
  • Date
  • Datetime

Free SugarCRM 6 Assessment PDF

Sugar CRM 6 - Free CRM Assessment PDFClick here to access and download our Free Sugar CRM 6 Evaluation PDF.

With this document, you will be able to identify the key enhancements within Sugar CRM.

Topics addressed include:

  1. Calculated Fields
  2. Favorites and Favorites Dashlet
  3. Twitter and Social Media integration
  4. Reporting (filtering, scheduling)
  5. User interface improvements (there are many!)
  6. Sugar Mobile 1.0 details
  7. and much more

TCO Calculator for CRM Projects-FREE

Free CRM TCO (Total Cost of Ownership) Calculator ToolClick here to access and download our Free CRM TCO Calculator Tool.

With this tool, you will be able to identify the key TCO line items that are relevant for any CRM implementation. We have also included data for comparing CRM software systems such as Microsoft CRM, Salesforce.com, SugarCRM, Sage CRM, Sage SalesLogix and more. You will be able to view the 3 Year and 5 Year Total Cost of Ownership for both SaaS (Online/On-Demand) and Licensed (On-premise) pricing models.

TCO line items include:

  1. Annual License/User price
  2. Support
  3. Hardware (incl. Server and Users)
  4. Implementation
  5. Staff
  6. Network
  7. Mobile
  8. and much more

Spreadsheet Tool to Compare CRM Systems-FREE

Free Excel CRM Comparison Tool - Comparing 10 of the Top CRM SolutionsClick here to access and download our Free Excel CRM Comparison Tool.

With this tool, you will be able to identify the key similarilites and differences between 9 of the top CRM systems, including Microsoft Dynamics CRM, Sage SalesLogix, GoldMine, Sage ACT!, Pivotal and more.

Comparison Topics include:

  1. Key CRM Features
  2. Pricing (Licensing, etc..)
  3. Available Modules (e.g. SFA, Marketing, Service, etc)
  4. Feature Details (Sync, Call Center, Quoting, E-commerce, Lead Management, Security, Workflow, and much more.
  5. Hardware and Network support (Microsoft, Linux, etc…)
  6. Industry/NAICS

 

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Latest Advancements in Microsoft Dynamics CRM

September 23rd, 2011 by

The Magic Quadrant

Positive results that come from the customer service operations are pivotal in the customer retention and expansion efforts of a business. Microsoft Dynamics CRM and Magic Quadrant had recently collaborated to help improve the business operations.  Magic Quadrant measures the vendor movement of a particular area in a specific time frame. Its objective is to develop its Customer Care Accelerator, which will give an additional customer support for both on-premise and cloud-connected applications. 

Cost-effective Cloud

Cloud computing is considered as one of the modern breakthroughs in today’s business technologies. MSDynamics CRM had recently launched the “Cloud for Less” program in order to assess the best approaches for a business to gain momentum in their virtual operations. This new offer is open for companies in the US and Canada, and for subscribers to at least 50 different MS Dynamics CRM online applications. The “Cloud for Less” program tends to innovate for the global mainstream by offering the opportunity to gain $150 for every Online Subscription license.

Free ACT! 2011 Evaluation and Feature Review

Sage ACT! Premium 2011 - Free Feature Review and Assessment PDFClick here to access and download our Free Sage ACT! 2011 Feature Evaluation and Review.

With this document, you will be able to identify the key improvements within ACT! 2011 as well as ACT! 2010.

Items addressed include:

  1. User interface enhancements
  2. Social Media
  3. E-Marketing, Mail-Merge and Online Surveys
  4. Sales Opportunity redesign
  5. Flexible Reporting, Dashboard and OLEDB interface
  6. Advanced Outlook Integration and Invitations
  7. Advanced Outlook Sync for Contacts and Calendar
  8. Simplified Importing design
  9. Smart Tasks (Workflow)
  10. Advanced Lead Management and Importing
  11. Administrative improvements
  12. and much more.

Free TCO Calculator for CRM Projects

Free CRM TCO (Total Cost of Ownership) Calculator ToolClick here to access and download our Free CRM TCO Calculator Tool.

With this tool, you will be able to identify the key TCO line items that are relevant for any CRM implementation. We have also included data for comparing CRM software systems such as Microsoft CRM, Salesforce.com, SugarCRM, Sage CRM, Sage SalesLogix and more. You will be able to view the 3 Year and 5 Year Total Cost of Ownership for both SaaS (Online/On-Demand) and Licensed (On-premise) pricing models.

TCO line items include:

  1. Annual License/User price
  2. Support
  3. Hardware (incl. Server and Users)
  4. Implementation
  5. Staff
  6. Network
  7. Mobile
  8. and much more.

Free Excel Tool to Compare CRM Systems

Free Excel CRM Comparison Tool - Comparing 10 of the Top CRM SolutionsClick here to access and download our Free Excel CRM Comparison Tool.

With this tool, you will be able to identify the key similarilites and differences between 9 of the top CRM systems, including Microsoft Dynamics CRM, Sage SalesLogix, GoldMine, Sage ACT!, Pivotal and more.

Comparison Topics include:

  1. Key CRM Features
  2. Pricing (Licensing, etc..)
  3. Available Modules (e.g. SFA, Marketing, Service, etc)
  4. Feature Details (Sync, Call Center, Quoting, E-commerce, Lead Management, Security, Workflow, and much more.
  5. Hardware and Network support (Microsoft, Linux, etc…)
  6. Industry/NAICS

Nationwide CRM Consulting and Training

With locations throughout the United States, Accent Gold Solutions is able to provide CRM training, consulting and implementation service whereever you are. Please contact us to find out the best way to get your CRM project underway. Remember, step 1 is to figure out what your business requirements are, and step 2 is to select the proper CRM system for your individual needs.

Being certified in various CRM systems such as Microsoft Dynamics CRM, Sage SalesLogix CRM, Sage ACT!, SAP CRM and more, we are confident we can advise you as to the proper CRM software to fit your business.

 

CRM Training Classes-Beginner, Intermediate, Advanced, User, Administrator

Whether you are in Jackson, Mississippi or Overland Park, Kansas, we can get your CRM solution designed, implemented and trained so that your users will love it and use it. We define our success by your CRM adoption rate. So call us to get started!

Microsoft CRM 2011 Review Webinars

Join us for our webinar series as we explore the points outlined below – and hope to provide you valuable insight about this top-rated CRM solution. We hope that our comparison with Salesforce.com will help you on in your CRM evaluation.

Recorded Microsoft Dynamics CRM 2011 Webinars registration

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Microsoft Dynamics CRM Business Solutions

September 22nd, 2011 by

CRM Sales Solutions

The sales workforce is one of the areas that Microsoft Dynamic CRM focuses on in its development. It gives broad options to the improvement of the sales planning facilities and the management of prospective clients. By using the MS Dynamic Sales Features, the user sets up various territories and certain teams that will lead to better organization of details and functions.  In addition, sales efforts move to create listings for the prices, discounts and product groups for the services offered by the business application. With sections of pipeline management and workflow enhancement, tracking of employee productivity is well noted.

CRM Customer Service

Client Satisfaction is the key factor in MS Dynamics CRM customer service features.  Creating business connections in a wider market is best achieved with the facilities offered by CRM customer service. It gives proper movement of information that will build better team movements in various units that provide audit and quality assurance compliances. The mobile features of the CRM customer service allow the user to deliver and receive alerts for any possible questions from clients.

CRM Marketing Functions

Microsoft Dynamics CRM marketing operations stands out in the competition because of its seamless integration of features in the market. Campaign planning seems to be a prime focus of the functions, and it will be best achieved when there is proper tracking and task management for each marketing project. In addition, connectivity with the sales force and the customer service departments are monitored with the facility.  Guided dialogs, promoting leads and mobile accessibility are enforced quite as easily as usual. The purpose of which is to ensure that marketing strategies are properly utilized by the business personnel.

Free ACT! 2011 Evaluation and Feature Review

Sage ACT! Premium 2011 - Free Feature Review and Assessment PDFClick here to access and download our Free Sage ACT! 2011 Feature Evaluation and Review.

With this document, you will be able to identify the key improvements within ACT! 2011 as well as ACT! 2010.

Items addressed include:

  1. User interface enhancements
  2. Social Media
  3. E-Marketing, Mail-Merge and Online Surveys
  4. Sales Opportunity redesign
  5. Flexible Reporting, Dashboard and OLEDB interface
  6. Advanced Outlook Integration and Invitations
  7. Advanced Outlook Sync for Contacts and Calendar
  8. Simplified Importing design
  9. Smart Tasks (Workflow)
  10. Advanced Lead Management and Importing
  11. Administrative improvements
  12. and much more.

Free TCO Calculator for CRM Projects

Free CRM TCO (Total Cost of Ownership) Calculator ToolClick here to access and download our Free CRM TCO Calculator Tool.

With this tool, you will be able to identify the key TCO line items that are relevant for any CRM implementation. We have also included data for comparing CRM software systems such as Microsoft CRM, Salesforce.com, SugarCRM, Sage CRM, Sage SalesLogix and more. You will be able to view the 3 Year and 5 Year Total Cost of Ownership for both SaaS (Online/On-Demand) and Licensed (On-premise) pricing models.

TCO line items include:

  1. Annual License/User price
  2. Support
  3. Hardware (incl. Server and Users)
  4. Implementation
  5. Staff
  6. Network
  7. Mobile
  8. and much more.

Free Excel Tool to Compare CRM Systems

Free Excel CRM Comparison Tool - Comparing 10 of the Top CRM SolutionsClick here to access and download our Free Excel CRM Comparison Tool.

With this tool, you will be able to identify the key similarilites and differences between 9 of the top CRM systems, including Microsoft Dynamics CRM, Sage SalesLogix, GoldMine, Sage ACT!, Pivotal and more.

Comparison Topics include:

  1. Key CRM Features
  2. Pricing (Licensing, etc..)
  3. Available Modules (e.g. SFA, Marketing, Service, etc)
  4. Feature Details (Sync, Call Center, Quoting, E-commerce, Lead Management, Security, Workflow, and much more.
  5. Hardware and Network support (Microsoft, Linux, etc…)
  6. Industry/NAICS

Nationwide CRM Consulting and Training

With locations throughout the United States, Accent Gold Solutions is able to provide CRM training, consulting and implementation service whereever you are. Please contact us to find out the best way to get your CRM project underway. Remember, step 1 is to figure out what your business requirements are, and step 2 is to select the proper CRM system for your individual needs.

Being certified in various CRM systems such as Microsoft Dynamics CRM, Sage SalesLogix CRM, Sage ACT!, SAP CRM and more, we are confident we can advise you as to the proper CRM software to fit your business.

 

CRM Training Classes-Beginner, Intermediate, Advanced, User, Administrator

Whether you are in San Diego, California or New York, New York, we can get your CRM solution designed, implemented and trained so that your users will love it and use it. We define our success by your CRM adoption rate. So call us to get started!

Microsoft CRM 2011 Review Webinars

Join us for our webinar series as we explore the points outlined below – and hope to provide you valuable insight about this top-rated CRM solution. We hope that our comparison with Salesforce.com will help you on in your CRM evaluation.

Recorded Microsoft Dynamics CRM 2011 Webinars registration

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New Whitepaper-ACT CRM as an Automated Selling Machine

September 11th, 2011 by

ACT! 2011 has the workflow and automation your Sales Team needs

CRM Lead Generation Software

ACT by Sage has helped you generate leads. Now you can find out how to turn ACT into an automated selling machine.

>>Read the CRM Lead Generation whitepaper<< to find out how.

Sage ACT! as a Lead Generation software

Below are a few highlights:

1. Using ACT’s Smart Tasks to do your work for you

With a good set of well-designed Smart Tasks, you won’t need to worry about a high value sales Opportunity slipping through the cracks, or forgetting to follow up with your best customers.

2. Increase Productivity and Efficiency in Sales.

Now, you can unlock a rich source of new leads by using Sage Business Info Services for ACT!4 to pull highly targeted prospect lists and business info from Hoover’s™ directly into Sage ACT!. Once you have imported new leads, you can create a Smart Task to perform a variety of tasks with them.

3. Time Marketing Campaigns to maximize results.

In marketing, the right timing is essential. If you wait too long to follow up with an interested prospect, they will lose interest. Likewise, if you try to sell to the right people at the wrong time, you are unlikely to meet with success.

4. Deliver Outstanding Customer Service.

Customer service is another great area to automate everyday tasks with Sage ACT!. By setting up Smart Tasks, you can deliver those extra little touches that remind customers why they like dealing with your company.

Sage ACT! Premium 2011 - Free Feature Review and Assessment PDF

  

Free ACT! 2011 Evaluation and Feature Review

Click here to access and download our Free Sage ACT! 2011 Feature Evaluation and Review.

With this document, you will be able to identify the key improvements within ACT! 2011 as well as ACT! 2010.

Items addressed include:

  1. User interface enhancements
  2. Social Media
  3. E-Marketing, Mail-Merge and Online Surveys
  4. Sales Opportunity redesign
  5. Flexible Reporting, Dashboard and OLEDB interface
  6. Advanced Outlook Integration and Invitations
  7. Advanced Outlook Sync for Contacts and Calendar
  8. Simplified Importing design
  9. Smart Tasks (Workflow)
  10. Advanced Lead Management and Importing
  11. Administrative improvements
  12. and much more.

Free ACT and CRM TCO Calculator for Implementations

Free CRM TCO (Total Cost of Ownership) Calculator ToolClick here to access and download our Free CRM TCO Calculator Tool.

With this tool, you will be able to identify the key TCO line items that are relevant for any CRM implementation. We have also included data for comparing CRM software systems such as Microsoft CRM, Salesforce.com, SugarCRM, Sage CRM, Sage SalesLogix and more. You will be able to view the 3 Year and 5 Year Total Cost of Ownership for both SaaS (Online/On-Demand) and Licensed (On-premise) pricing models.

TCO line items include:

  1. Annual License/User price
  2. Support
  3. Hardware (incl. Server and Users)
  4. Implementation
  5. Staff
  6. Network
  7. Mobile
  8. and much more.

Nationwide CRM ACT Consulting & Training

With locations throughout the United States, Accent Gold Solutions is able to provide CRM training, consulting and implementation service whereever you are. Please contact us to find out the best way to get your CRM project underway. Remember, step 1 is to figure out what your business requirements are, and step 2 is to select the proper CRM system for your individual needs.

Being certified in various CRM systems such as Microsoft Dynamics CRM, Sage SalesLogix CRM, Sage ACT!, SAP CRM and more, we are confident we can advise you as to the proper CRM software to fit your business.

CRM Training, Consulting and Implemention Partners throughout the United States

Whether you are in Detroit, Michigan or Tucson, Arizona, we are able to make sure your CRM solution is properly designed, implemented and trained so that your users will love it and use it. We define our success by your CRM adoption rate. So please call us to get started!

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Microsoft CRM Dynamic – CRM in Business

September 9th, 2011 by

MS CRM Dynamic – CRM in business

Almost all organizations require a software to manage their data centrally. Often the major driver for implementing CRM in business is the need for high quality sales processes and reporting. CRM software applications provide accurate forecasts and data for sales, marketing, and customer service operations. The MS CRM Dynamic structure offers a metadata capability, which allows this data to be easily retrievable for reports and dashboards.

Microsoft CRM Dynamic – Database Structure

The extremely flexible Microsoft CRM Dynamic structure enables the user to have full access of applications that are streamlined to provide the best virtual business environment possible. The security model is highly flexbile, yet prevents any unauthorized access to the files.  The overall structure of the software allows the deployment of smaller databases. Web services are used to control the platform layer, the goal of which is to make sure that the components function according to predetermined business workflow rules.

Microsoft CRM Dynamic 2011 Evaluation

Microsoft Dynamics CRM 2011 - Free Analysis PDFClick here to access our Free Microsoft Dynamics CRM 2011 Analysis.

Topics addressed include:

  1. Salesforce.com vs Microsoft CRM
  2. Pros and Cons of SaaS vs On-premise CRM
  3. Crucial User Adoption Factors
  4. Total Cost of Ownership of Microsoft CRM

Free SugarCRM 6 Assessment PDF

Sugar CRM 6 - Free CRM Assessment PDFClick here to download our Free Sugar CRM 6 Evaluation PDF.

With this document, you will be able to identify the key enhancements within Sugar CRM.

Topics addressed include:

  1. Calculated Fields
  2. Favorites and Favorites Dashlet
  3. Twitter and Social Media integration
  4. Reporting (filtering, scheduling)
  5. User interface improvements (there are many!)
  6. Sugar Mobile 1.0 details
  7. and much more.

Free ACT! 2011 Evaluation and Feature Review

Sage ACT! Premium 2011 - Free Feature Review and Assessment PDFClick here to access and download our Free Sage ACT! 2011 Feature Evaluation and Review.

With this document, you will be able to identify the key improvements within ACT! 2011 as well as ACT! 2010.

Items addressed include:

  1. User interface enhancements
  2. Social Media
  3. E-Marketing, Mail-Merge and Online Surveys
  4. Sales Opportunity redesign
  5. Flexible Reporting, Dashboard and OLEDB interface
  6. Advanced Outlook Integration and Invitations
  7. Advanced Outlook Sync for Contacts and Calendar
  8. Simplified Importing design
  9. Smart Tasks (Workflow)
  10. Advanced Lead Management and Importing
  11. Administrative improvements
  12. and much more.

Nationwide CRM Consulting and Training

With locations throughout the United States, Accent Gold Solutions is able to provide CRM training, consulting and implementation service whereever you are. Please contact us to find out the best way to get your CRM project underway. Remember, step 1 is to figure out what your business requirements are, and step 2 is to select the proper CRM system for your individual needs.

Being certified in various CRM systems such as Microsoft Dynamics CRM, Sage SalesLogix CRM, Sage ACT!, SAP CRM and more, we are confident we can advise you as to the proper CRM software to fit your business.

CRM Training - Microsoft Dynamics 2011, ACT, Sugar, Saleslogix, Salesforce, Goldmine

Whether you are in Pittsburgh, Pennsylvania or Riverside, California, we can get your CRM solution designed, implemented and trained so that your users will love it and use it. We define our success by your CRM adoption rate. So call us to get started!

MS Dynamic CRM 2011 Review Webinars

Join us for our webinar series as we explore the points outlined below – and hope to provide you valuable insight about this top-rated CRM solution. We hope that our comparison with Salesforce.com will help you on in your CRM evaluation.

Recorded Microsoft Dynamics CRM 2011 Webinars registration

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