CRM Blog

Running Your CRM Business with Google Apps for Business on Your Mobile phones

Google CRM Software and Google Apps allow CRM business owners to manage their operations on the move using mobile phones and other mobile devices. These online tools also give employees access to office documents from their mobile devices, so that they can work on them from any location with an Internet connection.

Here are some of the features that make Google Apps so great for mobile office operations:

• Multi-platform – A mobile phone comparison shows that Google Apps are compatible with most mobile devices including those using Android and iOS platforms.

• Highly versatile – The apps provide just about everything needed for mobile office operations, so there is less need for installing and maintaining multiple applications.

• Constantly improving – The Google Apps suite is not static and there are continuous improvements and upgrades.

• Flexibility – Google Apps are compatible with many types of document formats.

• Effectiveness – Google Apps have a proven record in saving money for clients and increasing ROI.

CRM-Google Apps for communicating

Users can sync their Gmail, Voice, Talk, Blogger and Buzz accounts with Google Apps. Once synced, they can access these apps from any location having Internet access.

Video chat capability is on the horizon although this will require sufficient broadband speeds in order to work effectively. With Google Apps, you can do so much more than simply send emails. You can communicate in real time over chat or voice links. Text messages are free with Google Voice and international calls are available at discounted rates.

Location-based services

Google Apps provides access to useful location services like Google Maps, Google Latitude and Google Earth. If your GPS or other location-tracking system is activated, you can register you real time location on Buzz and other networking platforms.

Maps and Latitude allow you to pinpoint your location and navigate while traveling for business. You will also have the capability of tracking employees, clients and others and helping them to reach their destinations. Google Earth provides highly detailed 3D images of locations around the globe allowing you to scan sites and familiarize yourself with the environment prior to actually traveling there.

Mobile search apps

When you are the go, the capability of searching for destinations on the move can be very useful. Google Apps offers the traditional Google Search along with Goggles, Voice Search and Google SMS for mobile phones.

• Google Search – Enter queries just as you would on your desktop. Find places to eat or stay on the fly from traditional Google search results or from more specialized results like Google Places.

• Goggles – Goggles searches for image rather than keyword results. The app can identify products, storefronts, barcodes, business cards, print ads, signatures and more.

• Voice Search – With this app, you can voice your queries rather than typing them into your smartphone. Available for iPhone and BlackBerry, while Android phones use the Voice Actions app.

• Google SMS – Search through text messages.

News services

To stay informed, Google Apps offers Google Reader, Google News, eBooks and iGoogle services. These platforms allow you to select newsfeeds based on focused topics and keywords. For example, you can choose feeds to retrieve news related to precious metals trading or to the world of real estate financing.

Google Ebooks allows you to download full text books for reading on your mobile device. You can store up to 8000 books on average with the capability of full text search within any book.

With iGoogle, you are able to customize your smartphone browser, so that news, weather, videos and other page elements are just where you want them located on the screen.

Collaboration, organizing, management and productivity

With Google Sync, you can access your Google Calendar and Contacts right from your iPhone or Android smartphone. Google Docs allows users to create and edit a wide variety of office documents from mobile devices.

Your mobile office can also collaborate using Google Cloud Connect for Microsoft Office. With this setup, multiple users can simultaneously read and edit MS Office Word, Excel and PowerPoint documents. Google Apps provides a separate sharing URL for each MS Office file.

An offline editing capability is included with the ability to “smart” sync offline document changes. Google Docs saves all revisions to files in a revision history document.

Office administrators can remotely clean data from lost or stolen phones, lock idle devices, require passwords and perform other administrative functions from their mobile devices.

CRM & Mobile e-commerce

With the Google Shopper app, customers can find information on any product by searching using text or voice, or by scanning the product’s barcode. The Shopper app can also locate online and offline stores. The upcoming Google Wallet app will allow users to pay for products using their mobile phones opening up a new frontier for mobile business activity.

This is a guest article by Ruben Corbo, a writer for the website Broadband Expert, a mobile phone comparisonsite where you can find mobile phone providers in your area and compare prices on the latest new mobile phones.

SugarCRM works with Google Apps-PDF

Click here to access our Free Sugar CRM 6 PDF.

With this document, you will be able to identify the key enhancements within Sugar CRM.

Topics addressed include:

1. Calculated Fields
2. Favorites and Favorites Dashlet
3. Twitter and Social Media integration
4. Reporting (filtering, scheduling)
5. User interface improvements (there are many!)
6. Sugar Mobile 1.0 details
7. and much more

Excel Tool to Compare CRM Systems

Click here to download our Free Excel CRM Comparison Tool.

With this tool, you will be able to identify the key similarilites and differences between 9 of the top CRM systems, including Microsoft Dynamics CRM, Sage SalesLogix, GoldMine, Sage ACT!, Pivotal and more.

Comparison Topics include:

1. Key CRM Features
2. Pricing (Licensing, etc..)
3. Available Modules (e.g. SFA, Marketing, Service, etc)
4. Feature Details (Sync, Call Center, Quoting, E-commerce, Lead Management, Security, Workflow, and much more.
5. Hardware and Network support (Microsoft, Linux, etc…)
6. Industry/NAICS

National CRM Training

With locations throughout the United States, Accent Gold Solutions is able to provide CRM training and implementation service whereever you are. Please contact us to find out the best way to get your CRM project underway. Remember, step a is to figure out what your business requirements are, and step b is to select the best CRM system for your individual needs.

Being certified in various CRM systems such as Microsoft Dynamics CRM, Sage ACT!, SAP CRM and more, we are confident we can advise you as to the proper CRM software to fit your business.

Whether you are in Riverside, California or Albuquerque, New Mexico, we can get your CRM solution designed, implemented and trained so that your users will love it and use it. We define our success by your CRM adoption rate. So call us to get started

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CRM Sales Solutions

The sales workforce is one of the areas that Microsoft Dynamic CRM focuses on in its development. It gives broad options to the improvement of the sales planning facilities and the management of prospective clients. By using the MS Dynamic Sales Features, the user sets up various territories and certain teams that will lead to better organization of details and functions.  In addition, sales efforts move to create listings for the prices, discounts and product groups for the services offered by the business application. With sections of pipeline management and workflow enhancement, tracking of employee productivity is well noted.

CRM Customer Service

Client Satisfaction is the key factor in MS Dynamics CRM customer service features.  Creating business connections in a wider market is best achieved with the facilities offered by CRM customer service. It gives proper movement of information that will build better team movements in various units that provide audit and quality assurance compliances. The mobile features of the CRM customer service allow the user to deliver and receive alerts for any possible questions from clients.

CRM Marketing Functions

Microsoft Dynamics CRM marketing operations stands out in the competition because of its seamless integration of features in the market. Campaign planning seems to be a prime focus of the functions, and it will be best achieved when there is proper tracking and task management for each marketing project. In addition, connectivity with the sales force and the customer service departments are monitored with the facility.  Guided dialogs, promoting leads and mobile accessibility are enforced quite as easily as usual. The purpose of which is to ensure that marketing strategies are properly utilized by the business personnel.

Free ACT! 2011 Evaluation and Feature Review

Click here to access and download our Free Sage ACT! 2011 Feature Evaluation and Review.

With this document, you will be able to identify the key improvements within ACT! 2011 as well as ACT! 2010.

Items addressed include:

1. User interface enhancements
2. Social Media
3. E-Marketing, Mail-Merge and Online Surveys
4. Sales Opportunity redesign
5. Flexible Reporting, Dashboard and OLEDB interface
6. Advanced Outlook Integration and Invitations
7. Advanced Outlook Sync for Contacts and Calendar
8. Simplified Importing design
9. Smart Tasks (Workflow)
10. Advanced Lead Management and Importing
11. Administrative improvements
12. and much more.

Free TCO Calculator for CRM Projects

Click here to access and download our Free CRM TCO Calculator Tool.

With this tool, you will be able to identify the key TCO line items that are relevant for any CRM implementation. We have also included data for comparing CRM software systems such as Microsoft CRM, Salesforce.com, SugarCRM, Sage CRM, Sage SalesLogix and more. You will be able to view the 3 Year and 5 Year Total Cost of Ownership for both SaaS (Online/On-Demand) and Licensed (On-premise) pricing models.

TCO line items include:

1. Annual License/User price
2. Support
3. Hardware (incl. Server and Users)
4. Implementation
5. Staff
6. Network
7. Mobile
8. and much more.

Free Excel Tool to Compare CRM Systems

Click here to access and download our Free Excel CRM Comparison Tool.

With this tool, you will be able to identify the key similarilites and differences between 9 of the top CRM systems, including Microsoft Dynamics CRM, Sage SalesLogix, GoldMine, Sage ACT!, Pivotal and more.

Comparison Topics include:

1. Key CRM Features
2. Pricing (Licensing, etc..)
3. Available Modules (e.g. SFA, Marketing, Service, etc)
4. Feature Details (Sync, Call Center, Quoting, E-commerce, Lead Management, Security, Workflow, and much more.
5. Hardware and Network support (Microsoft, Linux, etc…)
6. Industry/NAICS

Nationwide CRM Consulting and Training

With locations throughout the United States, Accent Gold Solutions is able to provide CRM training, consulting and implementation service whereever you are. Please contact us to find out the best way to get your CRM project underway. Remember, step 1 is to figure out what your business requirements are, and step 2 is to select the proper CRM system for your individual needs.

Being certified in various CRM systems such as Microsoft Dynamics CRM, Sage SalesLogix CRM, Sage ACT!, SAP CRM and more, we are confident we can advise you as to the proper CRM software to fit your business.

Whether you are in San Diego, California or New York, New York, we can get your CRM solution designed, implemented and trained so that your users will love it and use it. We define our success by your CRM adoption rate. So call us to get started!

Microsoft CRM 2011 Review Webinars

Join us for our webinar series as we explore the points outlined below – and hope to provide you valuable insight about this top-rated CRM solution. We hope that our comparison with Salesforce.com will help you on in your CRM evaluation.

MS CRM Dynamic – CRM in business

Almost all organizations require a software to manage their data centrally. Often the major driver for implementing CRM in business is the need for high quality sales processes and reporting. CRM software applications provide accurate forecasts and data for sales, marketing, and customer service operations. The MS CRM Dynamic structure offers a metadata capability, which allows this data to be easily retrievable for reports and dashboards.

Microsoft CRM Dynamic – Database Structure

The extremely flexible Microsoft CRM Dynamic structure enables the user to have full access of applications that are streamlined to provide the best virtual business environment possible. The security model is highly flexbile, yet prevents any unauthorized access to the files.  The overall structure of the software allows the deployment of smaller databases. Web services are used to control the platform layer, the goal of which is to make sure that the components function according to predetermined business workflow rules.

Microsoft CRM Dynamic 2011 Evaluation

Click here to access our Free Microsoft Dynamics CRM 2011 Analysis.

Topics addressed include:

1. Salesforce.com vs Microsoft CRM
2. Pros and Cons of SaaS vs On-premise CRM
3. Crucial User Adoption Factors
4. Total Cost of Ownership of Microsoft CRM

Free SugarCRM 6 Assessment PDF

Click here to download our Free Sugar CRM 6 Evaluation PDF.

With this document, you will be able to identify the key enhancements within Sugar CRM.

Topics addressed include:

1. Calculated Fields
2. Favorites and Favorites Dashlet
3. Twitter and Social Media integration
4. Reporting (filtering, scheduling)
5. User interface improvements (there are many!)
6. Sugar Mobile 1.0 details
7. and much more.

Free ACT! 2011 Evaluation and Feature Review

Click here to access and download our Free Sage ACT! 2011 Feature Evaluation and Review.

With this document, you will be able to identify the key improvements within ACT! 2011 as well as ACT! 2010.

Items addressed include:

1. User interface enhancements
2. Social Media
3. E-Marketing, Mail-Merge and Online Surveys
4. Sales Opportunity redesign
5. Flexible Reporting, Dashboard and OLEDB interface
6. Advanced Outlook Integration and Invitations
7. Advanced Outlook Sync for Contacts and Calendar
8. Simplified Importing design
9. Smart Tasks (Workflow)
10. Advanced Lead Management and Importing
11. Administrative improvements
12. and much more.

Nationwide CRM Consulting and Training

With locations throughout the United States, Accent Gold Solutions is able to provide CRM training, consulting and implementation service whereever you are. Please contact us to find out the best way to get your CRM project underway. Remember, step 1 is to figure out what your business requirements are, and step 2 is to select the proper CRM system for your individual needs.

Being certified in various CRM systems such as Microsoft Dynamics CRM, Sage SalesLogix CRM, Sage ACT!, SAP CRM and more, we are confident we can advise you as to the proper CRM software to fit your business.

Whether you are in Pittsburgh, Pennsylvania or Riverside, California, we can get your CRM solution designed, implemented and trained so that your users will love it and use it. We define our success by your CRM adoption rate. So call us to get started!

MS Dynamic CRM 2011 Review Webinars

Join us for our webinar series as we explore the points outlined below – and hope to provide you valuable insight about this top-rated CRM solution. We hope that our comparison with Salesforce.com will help you on in your CRM evaluation.

Search terms for Compare CRM:

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Microsoft Dynamics CRM: The Edge

Microsoft Dynamics CRM is more than a management tool, it is a database at its very core. It is where a user can enter relevant data about his customers, a company’s employees, their roles, their contact persons, what they purchased, their issues, their contact details, and more. Microsoft Dynamics CRM goes above and beyond traditional databases because of the various built-in tools that assist any business in the management of its relationship with its customers. With the density of the CRM competition in the market, it is always best to look at the potential CRM integration at hand. Microsoft Dynamics CRM is the only CRM solutions that can conveniently integrate into the widely used Microsoft Office Outlook. That’s already a lot to consider.

Sales Automation

With Microsoft Dynamics CRM, a business can automatically add accounts and track associated contacts. It can also conveniently add leads and track them as they go through the sales process. While these are being done, it adds more value to the operations by entering opportunities and associate them with accounts, contacts, or leads. This is very important as it will reduce the stress that comes with the process by almost a radical percentage. Furthermore, this CRM solution is also capable of maintaining a central list of products and create price lists with or without discount codes that can effectively manage pricing. Other functions include the easy generation of quotes, orders, and invoices for sales, tracking competitor information, and automated correspondence with direct integration into Microsoft Outlook and Microsoft Word.

Marketing Automation

Microsoft Dynamics CRM is highly effective in creating marketing lists of leads, accounts, and contacts that will be very useful in establishing and managing marketing campaigns. This will elevate the processes of the business operation to a higher level, as it will automatically track the effectiveness of its marketing efforts.

CRM Customer Service Feature

Customers are the most important assets for every business. That is why the maintenance of the business’ relationship with its current and potential customer base is highly essential for every company. This concept is not left out by Microsoft Dynamics CRM. In a systematic configuration, it ensures to manage customer support contracts, track support cases filed during a customer contact, and maintain a knowledge base of information for internal staff working on service requests. This will guarantee that all customer concerns are addressed by the company.

Microsoft Dynamics CRM Evaluation

Click here to access and download our Free Microsoft Dynamics CRM 2011 Analysis.

Topics addressed include:

1. Salesforce.com vs Microsoft CRM
2. Pros and Cons of SaaS vs On-premise CRM
3. Crucial User Adoption Factors
4. Total Cost of Ownership of Microsoft CRM

Sage ACT! 2011 Evaluation and Feature Review

Click here to access and download our Free Sage ACT! 2011 Feature Evaluation and Review.

With this document, you will be able to identify the key improvements within ACT! 2011 as well as ACT! 2010.

Items addressed include:

1. User interface enhancements
2. Social Media
3. E-Marketing, Mail-Merge and Online Surveys
4. Sales Opportunity redesign
5. Flexible Reporting, Dashboard and OLEDB interface
6. Advanced Outlook Integration and Invitations
7. Advanced Outlook Sync for Contacts and Calendar
8. Simplified Importing design
9. Smart Tasks (Workflow)
10. Advanced Lead Management and Importing
11. Administrative improvements
12. and much more.

Download TCO Calculator for CRM Projects

Click here to access and download our Free CRM TCO Calculator Tool.

With this tool, you will be able to identify the key TCO line items that are relevant for any CRM implementation. We have also included data for comparing CRM software systems such as Microsoft CRM, Salesforce.com, SugarCRM, Sage CRM, Sage SalesLogix and more. You will be able to view the 3 Year and 5 Year Total Cost of Ownership for both SaaS (Online/On-Demand) and Licensed (On-premise) pricing models.

TCO line items include:

1. Annual License/User price
2. Support
3. Hardware (incl. Server and Users)
4. Implementation
5. Staff
6. Network
7. Mobile
8. and much more.

Nationwide CRM Consulting and Training

With locations throughout the United States, Accent Gold Solutions is able to provide CRM training, consulting and implementation service whereever you are. Please contact us to find out the best way to get your CRM project underway. Remember, step 1 is to figure out what your business requirements are, and step 2 is to select the proper CRM system for your individual needs.

Being certified in various CRM systems such as Microsoft Dynamics CRM, Sage SalesLogix CRM, Sage ACT!, SAP CRM and more, we are confident we can advise you as to the proper CRM software to fit your business.

Whether you are in Rochester, New York or Akron, Ohio, we can get your CRM solution designed, implemented and trained so that your users will love it and use it. We define our success by your CRM adoption rate. So call us to get started!

Microsoft CRM 2011 Review Webinars

Join us for our webinar series as we explore the points outlined below – and hope to provide you valuable insight about this top-rated CRM solution. We hope that our comparison with Salesforce.com will help you on in your CRM evaluation.

Search terms for Compare CRM:

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Microsoft Dynamics: Up by 19%

Microsoft Dynamics operation closed out the year in June 30 with a bang, reporting impressive revenues in the software business that is 19 percent higher than what is yielded in the last quarter of the fiscal year of 2010. This truly deserves applause because of its consistency to be at the top of its game, as shown by its top performance of being 10 percent higher every year. These are all being highlighted in the company’s earnings report for 2011.

Microsoft Business Division

Despite all these numbers, a select few still choose to be the skeptics. But that’s understandable, in a world that’s tight in competition. But the fact is, those numbers support the spreading whispers and acclamations that June with Microsoft Dynamics was one of the best months ever. Conventional practice had taught us that the percentage changes are the only numbers released about Microsoft Business Solutions and Dynamics. Actual results are being kept safe by its parent Microsoft Business Division.

Microsoft Dynamics Expectations

Nevertheless, this growth had outranked the expected rise of projects in the Microsoft Business Division. Hard facts will reveal that the division yielded fourth quarter revenue of $5.78 Billion. That’s a 7 percent jump from revenue of $5.38 Billion in 2010. Exciting things are even being broadcasted to arrive, especially with the addition of Exchange, Sharepoint, and Link to the multi-year agreements. We are surely being prepped up for brighter things with Microsoft Dynamics.

Microsoft Dynamics CRM 2011 Evaluation

Click here to access and download our Free Microsoft Dynamics CRM 2011 Analysis.

Topics addressed include:

1. Salesforce.com vs Microsoft CRM
2. Pros and Cons of SaaS vs On-premise CRM
3. Crucial User Adoption Factors
4. Total Cost of Ownership of Microsoft CRM

Free SugarCRM 6 Assessment PDF

Click here to access and download our Free Sugar CRM 6 Evaluation PDF.

With this document, you will be able to identify the key enhancements within Sugar CRM.

Topics addressed include:

1. Calculated Fields
2. Favorites and Favorites Dashlet
3. Twitter and Social Media integration
4. Reporting (filtering, scheduling)
5. User interface improvements (there are many!)
6. Sugar Mobile 1.0 details
7. and much more.

Free ACT! 2011 Evaluation and Feature Review

Click here to access and download our Free Sage ACT! 2011 Feature Evaluation and Review.

With this document, you will be able to identify the key improvements within ACT! 2011 as well as ACT! 2010.

Items addressed include:

1. User interface enhancements
2. Social Media
3. E-Marketing, Mail-Merge and Online Surveys
4. Sales Opportunity redesign
5. Flexible Reporting, Dashboard and OLEDB interface
6. Advanced Outlook Integration and Invitations
7. Advanced Outlook Sync for Contacts and Calendar
8. Simplified Importing design
9. Smart Tasks (Workflow)
10. Advanced Lead Management and Importing
11. Administrative improvements
12. and much more.

Nationwide CRM Consulting and Training

With locations throughout the United States, Accent Gold Solutions is able to provide CRM training, consulting and implementation service whereever you are. Please contact us to find out the best way to get your CRM project underway. Remember, step 1 is to figure out what your business requirements are, and step 2 is to select the proper CRM system for your individual needs.

Being certified in various CRM systems such as Microsoft Dynamics CRM, Sage SalesLogix CRM, Sage ACT!, SAP CRM and more, we are confident we can advise you as to the proper CRM software to fit your business.

Whether you are in Los Angeles, California or New York, New York, we can get your CRM solution designed, implemented and trained so that your users will love it and use it. We define our success by your CRM adoption rate. So call us to get started!

Microsoft CRM 2011 Review Webinars

Join us for our webinar series as we explore the points outlined below – and hope to provide you valuable insight about this top-rated CRM solution. We hope that our comparison with Salesforce.com will help you on in your CRM evaluation.