Netsuite vs Salesforce - 2013/2012 Comparison of Features

This article compares and contrasts the Integration and Customization features of two of the top CRM systems available – Salesforce.com and NetSuite.

Integration problems and ease of customizations seem to be a challenge for many CRM systems, including Salesforce.com and NetSuite.  In a CRM system, users typically want everything to be integrated right away as well as have a way to customize its features to fit their operations.  The importance  of integration and customization in a CRM system will be revealed in the following discussion.

Integration-A Comparison of NetSuite and Salesforce

With its order management in place, NetSuite would allow its users to view any back-office transactions in full detail.  It’s a package that shows seamless integration between CRM and accounting without the need of add-ons whatsoever.

Sales people need to accomplish regular day-to-day functions. For a Salesforce.com user, some core features which are functionalities of a CRM are described as “bolt-on’s” where users are exposed to extra costs.

Cost in time and finances are the factors that add up to these “bolt-on’s” wherein licensing, support, implementation and renewals are separate from the core application of Salesforce.com.

One complaint of Salesforce.com is that there is no automated upgrade ready to attach to its existing modules.  Third party functionalities will not be able to attach automatically to the existing modules.  You will have to reinstall any revisions or add-ons that would be available.

These add-ons will only give point-to-point connectivity from your existing application to the new featured application.  It will not be able to revert back to back office information since the add-on will just pick up information and will not be able to throw it back to update your original database.

Contrasting the Customization Options of Salesforce and NetSuite

With Suitescript toolkit of NetSuite, customization of business processes is a breeze.  It is a beauty for all NetSuite users where it allows its users to run the businesses system the way they’ve always wanted it in a system.  There is nothing more convenient in a system being able to use a system custom fit to your particular needs.

What is more explicit in these customizations is that whenever upgrades are presented, these customizations are retained and automatically maintained.  Salesforce.com does not have a similar toolkit.

In terms of user definition, the Salesforce alternative, NetSuite, is more customized regarding to user functions.  NetSuite dashboards come with 15 pre-packaged roles which give each user a unique access to the system and more defined roles with regards to system functionalities and reporting.

Salesforce.com limits such function of user definition to administrative function.  Everything needs definition from an administrator and nothing can be done without administrative permission.  This gives users a tied-hand in terms of system flexibility and efficiency in operations.

Our Review: NetSuite Appears to be a Better Alternative to Salesforce.com 

All in all, integration and customization forms a major role in defining an efficient and user-friendly system.  With NetSuite’s advantage over integration and customization, it is no longer a question why Salesforce.com users would make the big switch.

Salesforce Review Video

NetSuite Review Video

Personal Comparison of Salesforce vs Microsoft CRM

We created this video to compare and contrast the feature differences between Salesforce and Microsoft CRM.

Free Excel Matrix to Evaluate CRM Providers

Click now to download our Free Excel CRM Function Comparison Chart.

With this matrix, you will be able to learn the crucial differences between 8 of the relevant CRM systems, including Sage ACT!, Sage SalesLogix, Goldmine, Pivotal, Dynamics CRM and more.

Comparison Concepts include:

1. Chief CRM Functions
2. Pricing
3. Available Modules (e.g. SFA, Marketing, Service, etc)
4. Hardware service for Mac
5. SIC Codes
6. Synchronization
7. Call Center
8. and much more.

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Salesforce vs Oracle vs Microsoft Dynamics CRM vs Saleslogix vs SugarCRM vs NetSuite

In this article, we classify the top 5 CRM Solution alternatives to Saleforce.com with a focus on integration and support: Oracle CRM vs Microsoft Dynamics CRM 2011 vs Saleslogix vs SugarCRM vs Netsuite vs Salesforce.

On-Demand Webinar: Compare the Top Cloud CRM Systems

If you are evaluating the top cloud CRM systems, this webinar might be a perfect fit for you?  Most of the top Customer Relationship Management (CRM) solutions now live in the cloud.

Sign up below to receive a link to our free On-Demand Webinar (45 min) comparing the top CRM systems including Salesforce, Microsoft Dynamics CRM and SugarCRM.

This was by far our most highly attended webinar to date.
We recorded it and have now made it available to our readers.

Finding Better CRM Alternatives

The recent blog article by CRM analyst Lauren Carlson had acknowledged Salesforce.com as the leading CRM provider in the world today. This comment is made despite the differing opinions that are yielded in various CRM comparison surveys. Salesforce must have gotten this recognition because of its status as one of the first SaaS-based CRM products that were released in the market.

However, the prevalent trend in the market today is to not patronize products that have lingered or have monopolized the industry for quite some time. CRM users are now looking into other CRM alternatives that would provide them a better alternative for their company and a more effective solution to their business processes.

In this article, we will classify the top 5 alternative CRM solutions to Saleforce.com into 2 categories of focus: The amount of programs that can be integrated in to the CRM and the level of user support.

Integrated Programs

The first alternative system that comes to mind when users try to compare CRM programs is Microsoft Dynamics CRM. It is perceived to be convenient in the level of integration because of the fact that it easily synchronizes with all the other Microsoft applications that almost every person in the planet is already aware of. That means that a company does not have to bother spending money and efforts in training its personnel on new programs anymore. However, that is hardly the need for any business whose objective is to seek an effective CRM solution.

The next alternative CRM option would be Netsuite’s OneWorld CRM, known for its exceptional performance in accounting and ERP. It is also a program where users can expect a solid and complete integration because of tools that are useful for sales and service automation.

User-Friendly Applications

The third alternative CRM package is from Oracle with its latest release, CRM On-Demand 18. Its arrival is very significant due to the fact that it differs highly from Salesforce’s CRM software because of its single-tenant architecture, a huge drift from the usual expectations of Salesforce clients who have been used to the inconveniences of a multi-tenant structure. This setting is very important at the viewpoint of those who wanted data privacy and sole ownership of utilized software and hardware.

The fourth CRM option is Sage’s SalesLogix, which is known for its firm foundation in global enterprise business processes.

That last but not the least alternative is SugarCRM, which is undoubtedly the world’s most popular and fast-rising CRM solution in the world today. This status is due to its exceptional ability to adapt to the business processes of the client rather than the usual trend of businesses adapting its processes to the CRM solution, a common Salesforce glitch. Sugar is also user-friendly and easy to assimilate into the business operations, having been packed with few but highly necessary tools to get pressure off the new user and enhancing productivity rates for the company.

Microsoft Dynamics CRM Evaluation

Click to access our Free Microsoft Dynamics CRM Analysis.

Topics addressed include:

1. Salesforce.com vs Microsoft CRM
2. Pros and Cons of SaaS vs On-premise CRM
3. Crucial User Adoption Factors
4. Total Cost of Ownership of Microsoft CRM

Free SugarCRM Assessment

Click here to download our Free Sugar CRM Evaluation.

Topics addressed:

1. Calculated Fields
2. Favorites and Favorites Dashlet
3. Twitter and Social Media integration
4. Reporting (filtering, scheduling)
5. User interface improvements (there are many!)
6. Sugar Mobile 1.0 details
7. and much more.

Free ACT! Evaluation and Feature Review

Click here to access our Free Sage ACT! Feature Evaluation and Review.

With this document, you will be able to identify the key improvements within ACT!.

Items addressed:

1. User interface enhancements
2. Social Media
3. E-Marketing, Mail-Merge and Online Surveys
4. Sales Opportunity redesign
5. Flexible Reporting, Dashboard and OLEDB interface
6. Advanced Outlook Integration and Invitations
7. Advanced Outlook Sync for Contacts and Calendar
8. Simplified Importing design
9. Smart Tasks (Workflow)
10. Advanced Lead Management and Importing
11. Administrative improvements
12. and much more.

Microsoft CRM Review Webinars

Join us for our On Demand Webinar series as we explore the points outlined below – and hope to provide you valuable insight about this top-rated CRM solution. We hope that our comparison with Salesforce.com will help you on in your CRM evaluation.

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