Netsuite vs Salesforce - 2013/2012 Comparison of Features
This article compares and contrasts the Integration and Customization features of two of the top CRM systems available – Salesforce.com and NetSuite.
Integration problems and ease of customizations seem to be a challenge for many CRM systems, including Salesforce.com and NetSuite. In a CRM system, users typically want everything to be integrated right away as well as have a way to customize its features to fit their operations. The importance of integration and customization in a CRM system will be revealed in the following discussion.
Integration-A Comparison of NetSuite and Salesforce
With its order management in place, NetSuite would allow its users to view any back-office transactions in full detail. It’s a package that shows seamless integration between CRM and accounting without the need of add-ons whatsoever.
Sales people need to accomplish regular day-to-day functions. For a Salesforce.com user, some core features which are functionalities of a CRM are described as “bolt-on’s” where users are exposed to extra costs.
Cost in time and finances are the factors that add up to these “bolt-on’s” wherein licensing, support, implementation and renewals are separate from the core application of Salesforce.com.
One complaint of Salesforce.com is that there is no automated upgrade ready to attach to its existing modules. Third party functionalities will not be able to attach automatically to the existing modules. You will have to reinstall any revisions or add-ons that would be available.
These add-ons will only give point-to-point connectivity from your existing application to the new featured application. It will not be able to revert back to back office information since the add-on will just pick up information and will not be able to throw it back to update your original database.
Contrasting the Customization Options of Salesforce and NetSuite
With Suitescript toolkit of NetSuite, customization of business processes is a breeze. It is a beauty for all NetSuite users where it allows its users to run the businesses system the way they’ve always wanted it in a system. There is nothing more convenient in a system being able to use a system custom fit to your particular needs.
What is more explicit in these customizations is that whenever upgrades are presented, these customizations are retained and automatically maintained. Salesforce.com does not have a similar toolkit.
Salesforce.com limits such function of user definition to administrative function. Everything needs definition from an administrator and nothing can be done without administrative permission. This gives users a tied-hand in terms of system flexibility and efficiency in operations.
Our Review: NetSuite Appears to be a Better Alternative to Salesforce.com
All in all, integration and customization forms a major role in defining an efficient and user-friendly system. With NetSuite’s advantage over integration and customization, it is no longer a question why Salesforce.com users would make the big switch.
Salesforce Review Video
NetSuite Review Video
Personal Comparison of Salesforce vs Microsoft CRM
We created this video to compare and contrast the feature differences between Salesforce and Microsoft CRM.
Free Excel Matrix to Evaluate CRM Providers
Click now to download our Free Excel CRM Function Comparison Chart.
Comparison Concepts include:
- Chief CRM Functions
- Available Modules (e.g. SFA, Marketing, Service, etc)
- Hardware service for Mac
- SIC Codes
- Call Center
- and much more.
Search terms for Compare CRM:
- netsuite vs salesforce 2012
- netsuite reviews
- difference between netsuite and salesforce
- crm comparison 2013
- netsuite reviews 2013
- salesforce vs netsuite 2012
- netsuite versus salesforce
- salesforce vs netsuite crm
- netsuite vs salesforce com
- netsuite vs