Salesforce vs Microsoft CRM – Online Comparison and Review

Salesforce vs Microsoft Dynamics CRM

Salesforce vs Microsoft Dynamics CRM Price Comparison

Let’s first take a look at Microsoft Dynamics CRM pricing. Microsoft only provides a single edition of Microsoft Dynamics CRM Online. The monthly MS CRM Online license/subscription price is $44/user.

Microsoft’s terms require a 12 month commitment for online MS CRM - yet the can be paid on a monthly basis.

This subscription will automatically renew each year unless cancelled – and includes MS CRM support and reports. MS CRM services are typically provided through a certified partner.

Microsoft CRM Online can also be purchased under Volume Licensing conditions. This needs to be done through the Enterprise Agreement and Campus & School Agreement programs.

Now let’s shift to Salesforce. Salesforce.com is available in 5 pricing models. These editions start at under $5/user per month and go all the way up to $250/user per month.  The most commonly purchased edition is Salesforce Professional which is priced at $65/user per month. The edition that Salesforce displays as most advantageous is the Enterprise edition, which is priced at $125/user per month. The differences lie in 2 areas (a) Feature enhancement and (b) Limitations.

Typically, a 12 month commitment is required and must be paid in full up front. If you are willing to commit to a longer contract such as 24, 36 or 48 months, then you can receive a lower price. This lower price will only be available for this initial period. After that time frame, the price will normally increase to the listed price.

Salesforce and Microsoft CRM Online Comparison Video

Customer Relationship Management and online comparisons are typically skewed. We have tried to be as fair as possible in comparing Dynamic CRM online and Salesforce CRM.

Salesforce and Microsoft Feature Comparison

 

CRM Feature List

Microsoft CRM 2011

Salesforce   Professional

Salesforce   Enterprise

       
Price / user / month $44 $65 $125
Price / user / year $528 $780 $1,500
User limits no limit no limit no limit
SALES      
Accounts Included Included Included
Activity tracking & history Included Included Included
Approvals     Included
Business to Business (B2B) configuration Included Included Included
Business to Consumer (B2C) configuration Included Included Included
Competitor tracking   Included Included
Contacts Included Included Included
Contract management Included Included Included
Customizable sales process Included Included Included
Document and integrated content library Included Included Included
Lead capture Included Included Included
Lead scoring, routing, & assignment Included Included Included
Opportunity genius     Included
Opportunity tracking Included Included Included
Product catalog & tracking Included Included Included
Quote management Included Included Included
Sales forecasing Included Included Included
Sales teams Included   Included
Territory management     Included
Third-party sales methodologies   Plugin Plugin
MARKETING      
Campaign dashboards Included Included Included
Campaigns Included Included Included
Email marketing Included Included Included
Google AdWords   Included Included
Marketing campaigns Included Included Included
Marketing reports Included Included Included
Mass email Included Included Included
Mass email limits (emails per day)   500 500
Newsletter management Included Included Included
SMS Marketing Campaings      
Web to lead capture Included Included Included
Web to lead capture limits (leads per day)   500 500
CUSTOMER SUPPORT      
Advanced case escalation and notification Included Included Included
Bug tracking Included Included Included
Call center Included Included Included
Case escalation and queuing   Included Included
Case management Included Included Included
Customer self-service portal     Add’l Fee
Customer support email management Included Included Included
Knowledge base Included Included Included
SOCIAL CRM      
Blogs   Plugin Plugin
Cisco WebEx Meeting Center      
Citrix Online GoToMeeting     Plugin
Email Included Included Included
Facebook   Plugin Plugin
Google Apps   Included Included
LinkedIn   Plugin Plugin
LotusLive Engage     Plugin
Maps   Included Included
Sales Intelligence   Included Included
Social Collaboration with other employees   Included Included
Social Collaboration with customers      
SMS     Plugin
Twitter   Plugin Plugin
MOBILE CRM      
Mobile Browser Access for smartphones Included Included Included
Mobile Browser Access for tablets      
Lite App for Android   chatter only chatter only
Lite App for BlackBerry   Included Included
Lite App for iPad   chatter only chatter only
Lite App for iPhone   Included Included
Lite App for Windows Mobile Included Included Included
App for Android (4)      
App for BlackBerry (4)   Add’l Fee Add’l Fee
App for iPad (4)      
App for iPhone (4)   Add’l Fee Add’l Fee
App for Windows Mobile Included Add’l Fee Add’l Fee
GLOBAL CRM      
# of Languages supported 41 16 16
Additional Language Packs   Plugin Plugin
Multi-currency support Included Included Included
Right to Left language support      
PRODUCTIVITY      
Customizable homepage by end user      
Email; Plug-in for Microsoft Outlook  Included Included Included
Email; Plug-in for IBM Lotus Notes   Plugin Plugin
Email; archiving Included Included Included
Email; native   email client Included    
Email; templates   & tracking Included Included Included
Google Docs   integration   Included Included
Landing pages Included Included Included
Microsoft Word & Excel integration Included Included Included
Multiple home pages and dashboards      
Multi-tasking      
Offline access Included Add’l Fee Included
Reminders and alerts Included Included Included
Search – global search Included Included Included
Shortcut bar      
Tasks Included Included Included
REPORTING      
Advanced charts Included Included Included
Analytic snapshots   Included Included
Custom reports Included Included Included
Custom report type limits   50 200
Customizable forecasting Included Included Included
Dashboards Included Included Included
Dashboards – customizable Included Included Included
Dashboards – sales pipeline Included Included Included
Matrix reports Included Included Included
Pre-built Reports Included Included Included
Read-only report access Included   Included
Scheduled reports Included Included Included
SQL reporting      
COLLABORATION      
Activity management Included Included Included
Activity streams / Chatter   Included Included
Content genius   Included Included
Document management/attachments Included Included Included
Dynamic teams/Queues (1) Included Included Included
Employee directory      
Ideas community   Included Included
Process visualizer     Included
Team notices Included Included Included
Workflow automation Included   Included
PROJECT MANAGEMENT      
Project management      
Gantt Charts and Grids      
CONFIGURATION      
Assignment notification Included Included Included
Calculated Fields   Included Included
Configure tabs Included Included Included
Convert lead form Included Included Included
Custom fields Included Included Included
Custom fields per Module/Object (1) 213 100 500
Dependent dropdowns   Included Included
Drag-and-drop custom layouts Included Included Included
Image fields Included Included Included
Mobile Studio Editor Included Add’l Fee Add’l Fee
Workflow automation rules Included   Included
USER INTERFACE CONFIGURATION      
Drag to customize home page Included    
Embedded Mash-ups Included Included Included
Grouped Tabs/Custom Apps (1)   5 10
Rename fields, tabs and labels Included Included Included
Multiple tabs on the home page Included    
Module Builder Included    
Visualforce   Included Included
CUSTOMIZATION      
Custom modules/custom objects (1) Included Included Included
Total custom modules/objects (1) 200 50 200
Custom record types Included Included Included
Open Source      
PHP/Apex and Force.com code development
(1) (3)
Included   Included
SugarLogic/Apex and Force.com (1)     Included
Cloud Connectors      
Integrated third-party apps (2) Plugin Plugin Plugin
Jigsaw data services   Add’l Fee Add’l Fee
My Portal Dashlets      
Web-services API (REST)     Included
Web-services API (SOAP) Included   Included
Web-services API limits (calls per day)     1,000
SECURITY      
Access control by User Included Included Included
Access control by Team/Group (1) Included Included Included
Access control by Role Included Included Included
Advanced password management Included Included Included
LDAP / Microsoft Active Diretory Included Included Included
SAML Support   Included Included
DATA MANAGEMENT AND DATA BACK UP      
Data import Included Included Included
Data import de-duplication Included Included Included
Data loader     Included
Database backup/export (1) Included Included Included
Multi-tenant database Included Included Included
Object database connectivity (ODBC) (3)      
Scheduled database backup/export (1)   Add’l Fee Included
Support for Microsoft SQL Server (3) Included    
CLOUD COMPUTING      
Private Clould (On-Site hosted) Included    
Partner Cloud (VAR hosted) Included    
Public Cloud (EC2 or Azure hosted)      
Vendor Cloud (SaaS hosted) Included Included Included
Vendor Cloud document storage (5) 5GB 12GB 12GB
Vendor Cloud sandbox     1
PARTNER      
Partner channel management     Add’l Fee
Partner portal & community     Add’l Fee
Real-time partner collaboration   Included Included
       
The information in this comparison datasheet was compiled from   datasheets available on www.sugarcrm.com and www.salesforce.com      
* Best Value as determined by SugarCRM and Salesforce.com      
√ = Included in base user subscription      
$ = Additional fee applies      
E = Available as an add-on      
St = Studio configuration in SugarCRM      
(1) SugarCRM terminology/Salesforce.com terminology      
(2) Integrations are available on Sugarforge or SugarExchange   for SugarCRM and AppExchange for Salesforce.com.      
     Some Integrations are   free, some integrations are available at an additional fee      
(3) Available for Sugar private, partner and public cloud   deployments      
(4) Sugar Mobile Plus available in Aug 2011, Android available   Dec 2011      
(5) for salesforce; All editions have a minimum of 1GB of data   and 11GB of file storage shared by all users. Additional data storage is   available on a per-user basis      
(5) for Microsoft Dynamics CRM 2012 Online; customers can buy   additional storage at a cost of $9.99 per GB per month      

 

Microsoft Dynamics CRM Evaluation

Microsoft Dynamics CRM 2011 - Free Analysis PDFClick here to download this Free Microsoft Dynamics CRM Evaluation.

Details addressed:

  1. Total Cost of Ownership of Microsoft CRM
  2. MS Dynamics vs Salesforce.com
  3. Pros and Cons of Web vs Onsite CRM
  4. Valuable Factors for User Adoption and Acceptance

 

Microsoft Dynamics CRM Online Free 30 Day Trial AccountFree 30-Day Trial of Microsoft Dynamics CRM

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This test acount/login includes the entire edition feature set – so feel free to take it for a spin! Dynamics CRM is simple to get started – simply register below.

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On Demand Webinar: Salesforce vs Microsoft Dynamics CRM – 60 Minutes

In this free webinar, we show you hands on within Microsoft and within Salesforce how to accomplish various tasks. Watch, learn and decide!

Recorded Microsoft Dynamics CRM 2011 Webinars registration

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Mark Shaw

Director at Accent Gold Solutions
Author: Mark Shaw, Director of Accent Gold Solutions, is certified in a number of CRM systems - including SAP CRM, SugarCRM and ACT! Having studied Business at the University of Massachusetts, he went on to consult several large Energy Utilities in the US and Europe - including designing a Sales Database for the largest European provider of Natural Gas. Using his unique combination of sales and marketing experience, Mark has set up and led successful sales teams for several firms, including Xerox.
Read more about Mark on our About Us page. Google