Salesforce vs Sage ACT – CRM Compatibility

Salesforce.com vs ACT – Real Time CRM

Dealing with customers is one of the most important aspects of any business, and implementing a CRM program is one of the best ways to ensure that you are able to consistently apply business rules and thus receive top notch reports and dashboards. We have found that Salesforce and Sage ACT! are two of the most common CRM systems in the marketplace.

They reside in different business niches – ACT being designed for an installed environment while Salesforce targeted at the cloud. Both systems allow users to track operations in real time  and thus capture  relevant needs and employee sales movements.

Salesforce vs ACT – CRM Expansions

Salesforce  does have the repuation of enticing new customers with a low price point and then requiring pricing upgrades to achieve a more realistic feature set. However, Sage ACT! takes the approach of providing an inexpensive cost point that does not need to be upgraded or subscribed to on a monthly or annual basis.

When users decide to leave the hosting environment, ACT! offers system installation as an inexpensive option. Salesforce does not offer such capability. Email broadcasting is another function that is shared by both CRM packages, although Salesforce limits the usage with 500 daily emails for every user. On the other hand, Sage ACT! allows for 1000 emails per day for their base model.

Microsoft Dynamics CRM Evaluation

Microsoft Dynamics CRM 2011 - Free Analysis PDFClick here to access our Free Microsoft Dynamics CRM Analysis.

Topics addressed include:

  1. Salesforce.com vs Microsoft CRM
  2. Pros and Cons of SaaS vs On-premise CRM
  3. Crucial User Adoption Factors
  4. Total Cost of Ownership of Microsoft CRM

Free ACT! Feature Review

Sage ACT! Premium 2011 - Free Feature Review and Assessment PDFClick here to download our Free Sage ACT! Feature Review.

With this document, you will be able to identify the key improvements within ACT!

Items addressed include:

  1. User interface enhancements
  2. Social Media
  3. E-Marketing, Mail-Merge and Online Surveys
  4. Sales Opportunity redesign
  5. Flexible Reporting, Dashboard and OLEDB interface
  6. Advanced Outlook Integration and Invitations
  7. Advanced Outlook Sync for Contacts and Calendar
  8. Simplified Importing design
  9. Smart Tasks (Workflow)
  10. Advanced Lead Management and Importing
  11. Administrative improvements
  12. and much more.

Free TCO Calculator for CRM Projects

Free CRM TCO (Total Cost of Ownership) Calculator ToolClick here to access our Free CRM TCO Calculator Tool.

With this tool, you will be able to identify the key TCO line items that are relevant for any CRM implementation. We have also included data for comparing CRM software systems such as Microsoft CRM, Salesforce.com, SugarCRM, Sage CRM, Sage SalesLogix and more. You will be able to view the 3 Year and 5 Year Total Cost of Ownership for both SaaS (Online/On-Demand) and Licensed (On-premise) pricing models.

TCO line items include:

  1. Annual License/User price
  2. Support
  3. Hardware (incl. Server and Users)
  4. Implementation
  5. Staff
  6. Network
  7. Mobile
  8. and much more.

Microsoft CRM Webinars – On Demand

Register for our On Demand Webinar as we explore the points outlined below – and hope to provide you valuable insight about this top-rated CRM solution. We hope that our comparison with Salesforce.com will help you on in your CRM evaluation.

Recorded Microsoft Dynamics CRM 2011 Webinars registration

About the author

Mark Shaw Author: Mark Shaw, Director of Accent Gold Solutions, is certified in a number of CRM systems - including SAP CRM, SugarCRM and Sage ACT! Having studied Business at the University of Massachusetts, he went on to consult several large Energy Utilities in the US and Europe - including designing a Sales Database for the largest European provider of Natural Gas. Using his unique combination of sales and marketing experience, Mark has set up and led successful sales teams for several firms, including Xerox. Read more about Mark on our About Us page. Google

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