SugarCRM Community Edition Review of Features and Limitations

Avoid SugarCRMReview of SugarCRM Community Edition Limitations and Features

I will try to review a few reasons for staying on Sugar Community Edition rather than switching to SugarCRM Pro. Bear in mind that this article is written in a tongue-in-cheek manner. We at Accent Gold are convinced that Sugar Pro is possibly the best CRM bang-for-the-buck on the market. Yet some Community Edition users aren’t ready to upgrade. Here are several limitations of SugarCRM CE (Community Edition) and the Features you would get by switching to Sugar Professional.

Click here to download our detailed Feature Chart.

Comparison Video of Sugar Community vs Sugar Professional

Here is a comparison video we recently made that compares and contrasts the differences between SugarCRM Community Edition and SugarCRM Professional Edition.

We also created a video discussing the basic features of SugarCRM Professional.

Reasons to stay on SugarCRM Community:

Reason #1: Quoting is unimportant for your staff

By using the SugarCRM (Professional) Quote and Contract Management, all sales reps are able to generate accurate quotes with support for multiple line items, currencies and even tax codes. Quotes and contracts can then be delivered to customers using email, Word or PDF. Strong version control functionality helps to ensure that sales reps can easily manage multiple versions of quotes and contracts.

Reason #2: Free Support is absolutely meaningless to you

The Support provided by SugarCRM has proven itself to be top caliber. Sugar has doubled their Support staff over the last 6 months. And time and again, they have addressed and fixed bugs within hours. In my personal experience, Sugar support staff has been able to resolve my submitted cases within 2-4 hours.

We have found that Technical Support is absolutely essential for User Adoption! And this amazingly rapid response time has helped Sugar shoot to the top of the CRM marketplace. This is not to be underestimated.

Reason #3: Team Management means nothing to your team

Team Management in Sugar Professional lets firms create & manage teams based on factors such as job type, division, geography or other attributes. Once these roles are assigned, administrators are able to assign access rights to a given role in order to make sure that team members have access.

In our experience, just about every implementation of a CRM requires some sort of security and permissions strategy that includes Team Management. Don’t overlook this essential feature.

Sugar CRM 6 - Free CRM Assessment PDFSugarCRM – Free Review Document

Click here to receive our Free Sugar Document.

With this free document, you will be empowered to identify the key enhancements within Sugar.


  1. Twitter and Social Media integration
  2. Calculated Fields
  3. Favorites and Favorites Dashlet
  4. Reporting (filtering, scheduling)
  5. User interface improvements (there are many!)
  6. Sugar Mobile 1.0 details
  7. and much more.

Free CRM TCO (Total Cost of Ownership) Calculator ToolFree TCO Spreadsheet for Planning CRM Costs

Click here for our Free CRM TCO Spreadsheet.

With this spreadsheet, users will be empowered to see the chief TCO line items that are key for any CRM implementation. We have also included data for comparing CRM software systems such as Microsoft CRM,, SugarCRM, Sage CRM, Sage SalesLogix and more. You will be able to view the 3 Year and 5 Year Total Cost of Ownership for both SaaS (Online/On-Demand) and Licensed (On-premise) pricing models.

TCO items include:

  1. Annual License/User price
  2. Support
  3. Hardware (incl. Server and Users)
  4. Implementation
  5. Staff
  6. Mobile
  7. and much more.
Free Excel CRM Comparison Tool - Comparing 10 of the Top CRM Solutions

Spreadsheet Tool for Comparing CRM Software

Click here to receive our Excel CRM Comparison Tool.

With this spreadsheet, you will be able to view the key similarilites and differences between a number of the top CRM systems, including Microsoft Dynamics CRM, Sage SalesLogix, GoldMine, Sage ACT!, Pivotal and more.

Topics include:

  1. Key CRM Features
  2. Pricing (Licensing, etc..)
  3. Available Modules (e.g. SFA, Marketing, Service, etc)
  4. Feature Details (Sync, Call Center, Quoting, E-commerce, Lead Management, Security, Workflow, and much more.
  5. Hardware and Network support (Microsoft, Linux, etc…)
  6. Industry/NAICS

Mark Shaw

Director at Accent Gold Solutions
Author: Mark Shaw, Director of Accent Gold Solutions, is certified in a number of CRM systems - including SAP CRM, SugarCRM and ACT! Having studied Business at the University of Massachusetts, he went on to consult several large Energy Utilities in the US and Europe - including designing a Sales Database for the largest European provider of Natural Gas. Using his unique combination of sales and marketing experience, Mark has set up and led successful sales teams for several firms, including Xerox.
Read more about Mark on our About Us page. Google