- Windows 7
Sage SalesLogix Customer Support Software - San Diego, California
"Because Sage SalesLogix delivers up-to-the-minute information, the customer service experience turns out positive, even if there's a perceived negative reason for the call. We know the exact status of that person's account and how to help them."
President, Big River Telephone
Sales and Marketing Deliver Customers, Customer Support Keeps Them for the Long Haul
With the costs of acquiring new customers 5 to 10 times higher than retaining existing customers, customer support automation solutions designed to help foster lasting relationships with your customers have a measurable impact on the bottom line.
Sage SalesLogix customer support software provides your customer support teams with a complete view of all customer interactions so they can better support your customers, along with powerful customer support automation and knowledge base capabilities for tracking, managing, and resolving product support issues.
From advanced service ticket management and return management tools to robust reporting and business analytics capabilities, Sage SalesLogix puts you in control of your customers experience. From powerful capabilities that empower reps to quickly answer customer questions, and resolve issues or requests, to reporting and tracking capabilities that enable you to measure your team's success, Sage SalesLogix customer support software takes you beyond the traditional boundaries of customer support software.
Manage, Streamline, & Respond to Customer Needs with Sage SalesLogix
Get a Complete View of Your Customers
With Sage SalesLogix customer service software you get a complete view of your customers' relationship with your organization in a single easy-to-use interface. Track your customers' interactions while providing your team with all the details they need to service your customers well.Streamline Support Center Activities
Sage SalesLogix customer support automation provides advanced issue tracking and resolution tools, enabling you to exceed customer expectations and internal performance goals. Manage call and defect tracking, service contract renewals, and returns. Sage SalesLogix customer support software also provides escalation alerts via phone, e-mail, or pager, based on business rules you define.Empower Customers with Convenient Options
Empower your customers to get the support they need 24/7 with the Sage SalesLogix Self-service Web Portal and enhance your customer's experience while reducing support costs. Your customers can view, add, or edit service tickets and submit comments or attachments via the Web - plus they can search your knowledge base for answers to their questions.
Whether you're a software company that meticulously tracks bugs and feature requests, or an appliance manufacturer concerned with efficiently managing returns, with Sage SalesLogix customer support automation software, your support team will have the resources it needs to quickly resolve issues and build lasting and profitable customer relationships.
Sage SalesLogix Support Key Features
- Account & Contact Management
- Ticket Management
- Service Contract Management
- Knowledge Base
- Standard Problems & Resolutions
- Asset Management
- Notification & Alerts
- Web Customer Portal
- Defect Tracking
Please Contact Us or call us at 888-774-4653 if you have any questions or concerns.